Upgraded to 14.2 from 1.8. Stuck on please wait

[deeztek]

I just upgraded to 14.2 to 1.8. The upgrade went smoothly as far as I can tell, but when I try to login, it greets me with the email setup wizard. I go through the wizard, enter the email server settings, I hit save but it never seems to save the settings. If I cancel the wizard it just sits there with the please wait… message with the spinning icon. I can’t click on anything except the logout button.

Any idea what’s going on here?

thanks

[deeztek]

Anyone?

[deeztek]

I would definitely appreciate some help on this. Here’s some more information. After looking in the EGW database, in the egw_ea_account table I can see all the email profiles I’ve created. So for some reason, the system doesn’t detect that I have created an email profile.

[deeztek]

is this list active? does anyone answer questions?

I would definitely appreciate some help on this. Here’s some more
information. After looking in the EGW database, in the egw_ea_account
table I can see all the email profiles I’ve created. So for some reason,
the system doesn’t detect that I have created an email profile.

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[Kenneth_Hawkins]

Hi

This list has been quiet for the last while - I cannot help as I have not yet made the jump from 1.8 though we have to look at that some time soon.
The only thin I can offer is to ask if you have confirmed the email server settings - I had a problem with my initial setup where I had not set the port number (SSL connection to SMTP)
cheersKen

EGW is a very useful collaboration tool, but the folks behind it haven't really pushed for greater awareness in the IT world, so there is not a as large a community for peer support as there is for a kit like Zarafa, SOGo, or Citadel. Years ago, there was a couple of Linux server distros that had EGW installed be default, but the lack of marketing by Stylelite meant that the distro communities were being asked for support, rather than directing their inquiries to this list. If I had to start over, I am not so sure I would go with EGW - there are some default behaviors and engineering choices that were not fully tested in a homogeneous network that have been causing a lot of grief for me, and it appears that the jump to ver 14.2 is almost as much work as jumping ship entirely for something that will play better with OSX and Windows. Sorry for the long digression, especially since it doesn't provide a solution for you...

[deeztek]

Thanks for answering. The thing that gets me is the fact that the email setting are correct cause it give me a success, but then it doesn’t save the settings.

I have invested so much custom code into EGW but it seems like I need to look into something else. This is ridiculous. It maybe just the fact that the developers are concentrating all their resources to the “pay” customers. If that’s the case, it may be best to simply stop calling it open-source and commercialize it and stop pretending we can get community support. I use a lot of open-source software mailing lists and the communities are quite active because some time and effort are being put into them.

[Ralf_Becker_Stylite]

Hi,

I would have answered, if I had any information pointing to a problem.

Normaly setting up mail via our wizard is quite easy since 14.1. There
are also a couple of video tutorials explaining it in detail, incl. on
explaining it for admins setting up accounts for every user.

Thanks for answering. The thing that gets me is the fact that the email
setting are correct cause it give me a success, but then it doesn’t save the
settings.

I have invested so much custom code into EGW but it seems like I need to
look into something else. This is ridiculous. It maybe just the fact that
the developers are concentrating all their resources to the “pay” customers.
Come on, every one concentrates on making a living, open source
developers are no exception to this.

Open source never meant free support, it means you can look into the
code and even change it to your needs.

If you are asking questions I usually answer them here.

If you want anyone to look at your system and fix problems for you that
i also available from us (Stylite AG), but not for free.

Ralf

If that’s the case, it may be best to simply stop calling it open-source and
commercialize it and stop pretending we can get community support. I use a
lot of open-source software mailing lists and the communities are quite
active because some time and effort are being put into them.

–
Ralf Becker
Director Software Development

Stylite AG

Isaac-Fulda-Allee 9 | Tel. +49 6131 32702-0
D-55124 Mainz | Fax. +49 6131 32702-70

Email: rb@stylite.de

www.stylite.de | www.egroupware.org

Managing Directors: Andre Keller | Ralf Becker | Gudrun Mueller
Chairman of the supervisory board: Prof. Dr. Birger Leon Kropshofer

VAT DE214280951 | Registered HRB 46224 Mainz Germany

[deeztek]

I would have answered, if I had any information pointing to a problem.

I’m not sure how much more information I can provide to the problem.

Allow me to recap:

1. I go through the wizard and enter the email settings

2. I hit the save but it doesn’t save the settings.

3. Cancelling the wizard doesn’t do anything, I’m just seeing the
   spinning icon.

4. I can only click the logout button

5. After looking in the EGW database, in the egw_ea_account table I can
   see all the email profiles I’ve created. So for some reason, the system
   doesn’t detect that I have created an email profile.

If you needed more info I would had been happy to provide

Normaly setting up mail via our wizard is quite easy since 14.1. There
are also a couple of video tutorials explaining it in detail, incl. on
explaining it for admins setting up accounts for every user.

I absolutely agree. The wizard is very easy. Entering the email settings
is straight forward and I’m loving it. There is only one little problem
with it. It doesn’t work. The video tutorials, are they somewhere on the
egroupware site? I seem to have missed them. I’m not sure how much good
that would do since logging in as an Admin exhibits the same exact
behavior with the email wizard and I can’t seem to be able to do anything.

Come on, every one concentrates on making a living, open source developers are no exception to this.

Agreed there, you need to make a living but waiting for over a week to
get some kind of an answer on a community forum is ridiculous which
tells me that very little effort is being put into the community
support. I’m a member of the following lists currently:

postfix
amavis
zfs
railo
mura

When I post something it doesn’t get ignored for a week. I’m not
expecting something right away, but waiting for over a week and then
telling me the reason you didn’t answer is because I didn’t provide you
enough info is silly. BTW, are you the ONLY one that answers questions
in this “community”?

Open source never meant free support, it means you can look into the
code and even change it to your needs.

Technically yes, but why bother having community support if people can’t
get support? If you don’t want to give support then don’t. While it’s
certainly appreciated, had I known that egroupware community support
would had ended up like this, I would had gone to a different package a
long time ago.

If you are asking questions I usually answer them here.

I asked a lot of questions and I never got a reply, thus this conversation.

If you want anyone to look at your system and fix problems for you that
i also available from us (Stylite AG), but not for free.

I’m not interested in having anyone look at my system. My system is
fine. It’s been running with no problems for quite some time now with
EGW 1.8.

[el_es]

(OT because a/ I am on 1.8 still too - for different reasons - and b/ I never used the Mail feature on EGW)

Hi

This list has been quiet for the last while - I cannot help as I have
not yet made the jump from 1.8 though we have to look at that some
time soon.

The quiet period started sort of when it was announced that 1.8 is going to be EOL.

The only thin I can offer is to ask if you have confirmed the email
server settings - I had a problem with my initial setup where I had
not set the port number (SSL connection to SMTP)

cheers Ken

EGW is a very useful collaboration tool, but the folks behind
it haven’t really pushed for greater awareness in the IT world, so
there is not a as large a community for peer support as there is for
a kit like Zarafa, SOGo, or Citadel. Years ago, there was a couple of
Linux server distros that had EGW installed be default, but the lack
of marketing by Stylelite meant that the distro communities were
being asked for support, rather than directing their inquiries to
this list.

Well this is a two-edged sword, I wish to believe that the kind of 'quiet’
we are seeing is rather the outcome of EGW being a 'fire and forget’
solution - real/reproducible issues do get solved/answered and then
everybody just gets on with their business… and in this field
solutions rarely get the ‘word of mouth’ advertisement, like admin to admin…

( do you have the time to put the ‘advertisement’ of EGW into your signature(s),
or even ‘like’ it on FB or G+ ? )

[side note, does EGW/Stylite have an official G+ profile ? I’d follow that… ]

[I did have an opportunity to ask some of my questions re.v14 and was quickly answered to]

The other side of the coin may be, that since it works for most people in most cases,
no one outside of Stylite bothers to look/analyze the code, so you don’t get
the ‘independent’ advice because no one knows - or everybody is just
too busy working. Just have a look at the usage statistics that get submitted.

IOW, I suppose, if you can create patches, then patches would probably be welcome …

You can’t have a ‘community’ without ‘community contributions’, I guess…

If I had to start over, I am not so sure I would go with EGW - there
are some default behaviors and engineering choices that were not
fully tested in a homogeneous network that have been causing a lot of
grief for me,
and it appears that the jump to ver 14.2 is almost as
much work as jumping ship entirely for something that will play
better with OSX and Windows.

Your diagnosis seems to be a bit overstated to me, in /my/ view.
(although remembering the time I spent trying to setup pERP, I sort-of sympathize.)

( the problem I faced with pERP in the end was not its technical workings, cause those got sorted/helped,
but rather, I think, something I missed in admin/user-side configurations;
I should have started from a ‘demo’ database and try to extend/extrapolate/understand it…
and then I wanted to continue but my time allocated to get it running,
had to be given to other more pressing things )

Sorry for the long digression, especially since it doesn’t provide a
solution for you…

Lukasz

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[Ralf_Becker_Stylite]

Hi,

I would have answered, if I had any information pointing to a problem.

I’m not sure how much more information I can provide to the problem.

Allow me to recap:

1. I go through the wizard and enter the email settings

2. I hit the save but it doesn’t save the settings.
   It either saves or gives an error.

3. Cancelling the wizard doesn’t do anything, I’m just seeing the
   spinning icon.
   That’s a know problem we hope to fix soon.

4. I can only click the logout button

5. After looking in the EGW database, in the egw_ea_account table I can
   see all the email profiles I’ve created. So for some reason, the system
   doesn’t detect that I have created an email profile.
   The problem is not detecting the profile, but that you still get an
   error, which mail app suppresses and opens the wizard again.

If Apache error_log does not supply more info, you did not mention
anything about it, only way is to switch on logging.
To do so uncomment the following line:

https://svn.stylite.de/viewvc/egroupware/branches/14.2/emailadmin/inc/class.emailadmin_imap.inc.php?view=markup#l59

It will log all communication with IMAP server to given file.

Ralf

If you needed more info I would had been happy to provide

Normaly setting up mail via our wizard is quite easy since 14.1. There
are also a couple of video tutorials explaining it in detail, incl. on
explaining it for admins setting up accounts for every user.

I absolutely agree. The wizard is very easy. Entering the email settings
is straight forward and I’m loving it. There is only one little problem
with it. It doesn’t work. The video tutorials, are they somewhere on the
egroupware site? I seem to have missed them. I’m not sure how much good
that would do since logging in as an Admin exhibits the same exact
behavior with the email wizard and I can’t seem to be able to do
anything.

Come on, every one concentrates on making a living, open source
developers are no exception to this.

Agreed there, you need to make a living but waiting for over a week to
get some kind of an answer on a community forum is ridiculous which
tells me that very little effort is being put into the community
support. I’m a member of the following lists currently:

postfix
amavis
zfs
railo
mura

When I post something it doesn’t get ignored for a week. I’m not
expecting something right away, but waiting for over a week and then
telling me the reason you didn’t answer is because I didn’t provide you
enough info is silly. BTW, are you the ONLY one that answers questions
in this “community”?

Open source never meant free support, it means you can look into the
code and even change it to your needs.

Technically yes, but why bother having community support if people can’t
get support? If you don’t want to give support then don’t. While it’s
certainly appreciated, had I known that egroupware community support
would had ended up like this, I would had gone to a different package a
long time ago.

If you are asking questions I usually answer them here.

I asked a lot of questions and I never got a reply, thus this
conversation.

If you want anyone to look at your system and fix problems for you that
i also available from us (Stylite AG), but not for free.

I’m not interested in having anyone look at my system. My system is
fine. It’s been running with no problems for quite some time now with
EGW 1.8.

–
Ralf Becker
Director Software Development

Stylite AG

Isaac-Fulda-Allee 9 | Tel. +49 6131 32702-0
D-55124 Mainz | Fax. +49 6131 32702-70

Email: rb@stylite.de

www.stylite.de | www.egroupware.org

Managing Directors: Andre Keller | Ralf Becker | Gudrun Mueller
Chairman of the supervisory board: Prof. Dr. Birger Leon Kropshofer

VAT DE214280951 | Registered HRB 46224 Mainz Germany

[Ralf_Becker_Stylite]

Hi Lukasz,

nice analysis

My answers are in your text:

(OT because a/ I am on 1.8 still too - for different reasons - and b/ I never used the Mail feature on EGW)

Hi

This list has been quiet for the last while - I cannot help as I have
not yet made the jump from 1.8 though we have to look at that some
time soon.
The quiet period started sort of when it was announced that 1.8 is going to be EOL.
Hmm, I cant pinpoint it to that.

I think it got quieter, since our Debian maintainer stopped updating the
packages and we finally been taken out of Debian and Ubuntu.

We tried getting one of our technicians approved as a Debian maintainer
for EGroupware, but did not succeed.

So far all Debian developers I asked to maintain EGroupware wanted a
substantial amount of money …

The only thin I can offer is to ask if you have confirmed the email
server settings - I had a problem with my initial setup where I had
not set the port number (SSL connection to SMTP)

cheers Ken

EGW is a very useful collaboration tool, but the folks behind
it haven’t really pushed for greater awareness in the IT world, so
there is not a as large a community for peer support as there is for
a kit like Zarafa, SOGo, or Citadel. Years ago, there was a couple of
Linux server distros that had EGW installed be default, but the lack
of marketing by Stylelite meant that the distro communities were
being asked for support, rather than directing their inquiries to
this list.
Well this is a two-edged sword, I wish to believe that the kind of 'quiet’
we are seeing is rather the outcome of EGW being a 'fire and forget’
solution - real/reproducible issues do get solved/answered and then
everybody just gets on with their business… and in this field
solutions rarely get the ‘word of mouth’ advertisement, like admin to admin…

( do you have the time to put the ‘advertisement’ of EGW into your signature(s),
or even ‘like’ it on FB or G+ ? )

[side note, does EGW/Stylite have an official G+ profile ? I’d follow that… ]
Nope, only a FB page.
[I did have an opportunity to ask some of my questions re.v14 and was quickly answered to]

The other side of the coin may be, that since it works for most people in most cases,
no one outside of Stylite bothers to look/analyze the code, so you don’t get
the ‘independent’ advice because no one knows - or everybody is just
too busy working. Just have a look at the usage statistics that get submitted.

IOW, I suppose, if you can create patches, then patches would probably be welcome …

You can’t have a ‘community’ without ‘community contributions’, I guess…
Not sure if community contributions is what makes an active community,
but it probably goes with it.
You need people with an above average understanding of the software, and
that might be the people also providing patches …

Ralf

If I had to start over, I am not so sure I would go with EGW - there
are some default behaviors and engineering choices that were not
fully tested in a homogeneous network that have been causing a lot of
grief for me,
and it appears that the jump to ver 14.2 is almost as
much work as jumping ship entirely for something that will play
better with OSX and Windows.

Your diagnosis seems to be a bit overstated to me, in /my/ view.
(although remembering the time I spent trying to setup pERP, I sort-of sympathize.)

( the problem I faced with pERP in the end was not its technical workings, cause those got sorted/helped,
but rather, I think, something I missed in admin/user-side configurations;
I should have started from a ‘demo’ database and try to extend/extrapolate/understand it…
and then I wanted to continue but my time allocated to get it running,
had to be given to other more pressing things )

Sorry for the long digression, especially since it doesn’t provide a
solution for you…

Lukasz

–
Ralf Becker
Director Software Development

Stylite AG

Isaac-Fulda-Allee 9 | Tel. +49 6131 32702-0
D-55124 Mainz | Fax. +49 6131 32702-70

Email: rb@stylite.de

www.stylite.de | www.egroupware.org

Managing Directors: Andre Keller | Ralf Becker | Gudrun Mueller
Chairman of the supervisory board: Prof. Dr. Birger Leon Kropshofer

VAT DE214280951 | Registered HRB 46224 Mainz Germany

[deeztek]

I followed your directions to enable debugging. The /tmp/imap.log file is completely empty. I did however find the following in the actual /tmp directory:

minify_et2_core_xml,et2_core_common,et2_core_inheritance,et2_core_interfaces,et2_core_phpExpressionCompiler,et2_core_arrayMgr,et2_core_widget,et2_core_DOMWidget,et2_wi_75a69f36812a2811e1da7982064e379c
minify_et2_core_xml,et2_core_common,et2_core_inheritance,et2_core_interfaces,et2_core_phpExpressionCompiler,et2_core_arrayMgr,et2_core_widget,et2_core_DOMWidget,et2_wi_75a69f36812a2811e1da7982064e379c.gz
minify_jquery,jqueryui,jsapi,egw_json,egw_core,egw_debug,egw_preferences,egw_utils,egw_ready,egw_files,egw_lang,egw_links,egw_open,egw_user,egw_config,egw_images,egw_j_0fa5a723cb0b4899847a7114ac0e01b4
minify_jquery,jqueryui,jsapi,egw_json,egw_core,egw_debug,egw_preferences,egw_utils,egw_ready,egw_files,egw_lang,egw_links,egw_open,egw_user,egw_config,egw_images,egw_j_0fa5a723cb0b4899847a7114ac0e01b4.gz

Looking at the Apache logs this what I get:

[29/Jul/2015:17:26:07 -0400] “POST /json.php?menuaction=mail.etemplate_new.ajax_process_content.etemplate HTTP/1.1” 200 874 “https://egw.deeztek.com/index.php?menuaction=mail.mail_wizard.add&msg=Account+not+found!+(acc_id%3DNULL)&msg_type=error” “Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/44.0.2403.107 Safari/537.36”

[el_es]

Hi Ralf,

Hi Lukasz,

nice analysis

My answers are in your text:

[…]

The quiet period started sort of when it was announced that 1.8 is going to be EOL.
Hmm, I cant pinpoint it to that.

Guess I am in the ‘too busy to always follow everything’ category …

I think it got quieter, since our Debian maintainer stopped updating the
packages and we finally been taken out of Debian and Ubuntu.

Oh that is a bugger did not see that; because I use(d) the Debian repositories
on OSBS … not adventurous enough to use SVN for production ;J

We tried getting one of our technicians approved as a Debian maintainer
for EGroupware, but did not succeed.

Denied ? On what grounds?

So far all Debian developers I asked to maintain EGroupware wanted a
substantial amount of money …

Duh I am just a user not even subscribed to any debian m-l’s.

[…]

[side note, does EGW/Stylite have an official G+ profile ? I’d follow that… ]
Nope, only a FB page.
#iamnotonfacebook either

[I did have an opportunity to ask some of my questions re.v14 and was quickly answered to]
[…]

You can’t have a ‘community’ without ‘community contributions’, I guess…
Not sure if community contributions is what makes an active community,
but it probably goes with it.
You need people with an above average understanding of the software, and
that might be the people also providing patches …

Very true.

Ralf
Lukasz

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