EGroupware error contacting Api serve

[g.giordano]

Hi all, egroupware ( 21.1.20211130 docker installation ) show this error : error contacting Api server : https://miosito.it/rocketchat/api/v1/login ,
I have try to direct contact “https://miosito.it/rocketchat/api/v1/login” and the system show error:
{“status”:“error”,“message”:“API endpoint does not exist”} ,I also update secret password oAuth client and rocketchat but I have the same error.
I have searching on nginx log but I don’t find this error.
Can you help me please?
Tks

[StefanU]

Hi Giuseppe.

Did you use Rocket.Chat?

On
https://miosito.it/rocketchat
I found a IIS ???:

There will be redirected to the subdomain www.

---

Stefan

[g.giordano]

Hi Stefan,
https://miosito.it is an example of the my real url,if you want I send a private message with real url.
Tks

[g.giordano]

Hi Stefan,
this is my installation:
https://ecm.atsrl.net/
Can you help me?

[RalfBecker]

@hadi.nategh: any idea, thoughts it’s already RC version 4.3?

Ralf

[ATSrl]

Hi Ralf.
First of all Happy New Year.
no news about this post ?
It’s really critical
Gabriele

[hadi.nategh]

Hi,
Regarding the login endpoint, everything should be still the same, means api/v1/login with provided correct credentials being sent as POST request still authenticates against RC REST API service.

Regarding the error message requesting from API directly.

I have try to direct contact “https://miosito.it/rocketchat/api/v1/login” and the system show error:

{“status”:“error”,“message”:“API endpoint does not exist”}

The error means that you’ve not provided sufficient options for this login request. You may try to use following curls to check if your RC API service is reachable then authenticate manually against it.

curl https://DOMAIN/rocketchat/api/info

curl https://DOMAIN/rocketchat/api/v1/login -d "user=USERNAME&password=PASSWORD"

Please let me know the results.

Best regards,
Hadi

[g.giordano]

Hi Hadi,
my outputs
curl https://DOMAIN/rocketchat/api/info
output
{“version”:“4.3”,“success”:true}
curl https://DOMAIN/rocketchat/api/v1/login -d “user=USERNAME&password=PASSWORD"
output
{“status”:“success”,“data”:{“userId”:“u9pMWiHEm9iBfwCpY”,“authToken”:“rdR3t3sY2YXfhhIZol3Xrnj_W6IuvzqXA86eMOZy1Oy”,“me”:{”_id":“u9pMWiHEm9iBfwCpY”,“services”:{“password”:{“bcrypt”:"$2b$10$ZOf.JjSfoXUqHUaztHa 1Kesu0Olu0Fd5f42mdxd.qRRyki/wTAprW"}},“username”:“myuser”,“emails”:[{“address”:“myuser@miosito.net”,“verified”:false}],“status”:“offline”,“active”:true,"_updatedAt":“2022-01-12T08:42:12.225Z”,“roles”:[ “moderator”,“owner”,“user”],“name”:“user”,“nickname”:“myuser”,“requirePasswordChange”:false,“settings”:{“preferences”:{“displayAvatars”:true,“enableAutoAway”:true,“idleTimeLimit”:300,“desktopNotifica tionRequireInteraction”:false,“desktopNotifications”:“all”,“unreadAlert”:true,“useEmojis”:true,“convertAsciiEmoji”:true,“autoImageLoad”:true,“saveMobileBandwidth”:true,“hideUsernames”:false,“hideRoles”:false ,“hideFlexTab”:false,“sidebarGroupByType”:true,“sidebarViewMode”:“medium”,“sidebarShowUnread”:false,“sidebarSortby”:“activity”,“sidebarShowFavorites”:true,“sendOnEnter”:“normal”,“messageViewMode”:0,“emailNot ificationMode”:“mentions”,“newRoomNotification”:“door”,“newMessageNotification”:“chime”,“sidebarDisplayAvatar”:true,“enableMessageParserEarlyAdoption”:false,“pushNotifications”:“all”,“collapseMediaByDefault” :false,“showMessageInMainThread”:false,“muteFocusedConversations”:true,“notificationsSoundVolume”:100}},“statusConnection”:“offline”,“utcOffset”:2,“avatarUrl”:"https://miosito.net/rocketchat/avatar/myuser

Best regards,
Giuseppe

[hadi.nategh]

Hi Giuseppe,
Base on the payloads you posted here, everything looks good to me. The API communication is good and authentication for that user was successful. Now the question is what/why is not working when you try to do it via EGroupware RC app? I assume that you have the RC authentication configured on “username/password from session” in the site-configuration, and your egw user credentials are identical to RC user credentials, right?
You may also look into the logs and see if you get more info when the authentication failure happens, simply run /etc/egroupware-docker> docker-compose logs -f then try to re-login into egroupware which would attempt a RC API authentication.

Please let me know the results.

Thank You!
Hadi

[g.giordano]

docker-compose logs

Hi, this is my output log:
root@egw21:/etc/egroupware-docker# docker-compose logs -f | grep myusername
egroupware-push | Pushed for 878e99ab96e91ab8e5d16af067e29396bac6562f to 0 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“myusername”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}
egroupware-push | Pushed for 878e99ab96e91ab8e5d16af067e29396bac6562f to 1 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“myusername”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}
egroupware-push | Pushed for 878e99ab96e91ab8e5d16af067e29396bac6562f to 0 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“myusername”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}
egroupware-push | Pushed for 878e99ab96e91ab8e5d16af067e29396bac6562f to 2 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“myusername”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}
egroupware-push | Pushed for 878e99ab96e91ab8e5d16af067e29396bac6562f to 1 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“myusername”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}
egroupware-push | Pushed for 081a52f0afdcfcc33ed2b2d92fa266c8f66d00c5 to 20 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“myusername”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}
egroupware-push | Pushed for 081a52f0afdcfcc33ed2b2d92fa266c8f66d00c5 to 12 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“myusername”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}
egroupware-nginx | 2022/01/10 16:39:07 [error] 23#23: *158307 recv() failed (104: Connection reset by peer) while reading response header from upstream, client: 172.19.0.1, server: _, request: “GET /egroupware/json.php?menuaction=EGroupware\Api\Etemplate\Widget\Taglist::ajax_email&query=myusername&include_lists=true HTTP/1.1”, upstream: “fastcgi://172.19.0.2:9000”, host: “miosito.it”, referrer: "https://miosito.it/egroupware/index.php?menuaction=mail.mail_compose.compose&id="
egroupware-nginx | 2022/01/10 16:48:03 [error] 23#23: *159056 FastCGI sent in stderr: "PHP message: PHP Warning: Invalid argument supplied for foreach() in /usr/share/egroupware/collabora/src/Hooks.php on line 51PHP message: File: /api/src/loader/exception.php, Line: 190PHP message: #1 [internal function]: EGroupware\Collabora\Hooks::getEditorLink()PHP message: #2 /usr/share/egroupware/api/src/Hooks.php(138): call_user_func()PHP message: #3 /usr/share/egroupware/api/src/Hooks.php(82): EGroupware\Api\Hooks::single()PHP message: #4 /usr/share/egroupware/filemanager/inc/class.filemanager_hooks.inc.php(297): EGroupware\Api\Hooks::process()PHP message: #5 /usr/share/egroupware/filemanager/inc/class.filemanager_hooks.inc.php(281): filemanager_hooks::getEditorLink()PHP message: #6 [internal function]: filemanager_hooks::search_link()PHP message: #7 /usr/share/egroupware/api/src/Hooks.php(138): call_user_func()PHP message: #8 /usr/share/egroupware/api/src/Hooks.php(82): EGroupware\Api\Hooks::single()PHP message: #9 /usr/share/egroupware/api/src/Link.php(230): EGroupware\Api\Hooks::process()PHP message: #10 /usr/share/egroupware/api/src/Link.php(1841): EGroupware\Api\Link::init_static()PHP message: #11 /usr/share/egroupware/api/src/autoload.php(49): require_once(’/usr/share/egro…’)PHP message: #12 [internal function]: {closure}()PHP message: #13 /usr/share/egroupware/api/src/Framework.php(1053): spl_autoload_call()PHP message: #14 /usr/share/egroupware/api/src/Framework.php(524): EGroupware\Api\Framework::_get_js()PHP message: #15 /usr/share/egroupware/api/src/Framework/Ajax.php(267): EGroupware\Api\Framework->_get_header()PHP message: #16 /usr/share/egroupware/pixelegg/inc/class.pixelegg_framework.inc.php(68): EGroupware\Api\Framework\Ajax->header()PHP message: #17 /usr/share/egroupware/index.php(143): pixelegg_framework->header()PHP message: #18 {main}PHP message: # Instance=default, User=myusername, Request=GET https://miosito.it/egroupware/index.php?cd=yes, User-agent=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (K
egroupware-nginx | 2022/01/10 16:48:03 [error] 23#23: *159061 FastCGI sent in stderr: “PHP message: PHP Warning: filesize(): stat failed for links://default/apps/addressbook/5/.files/photo.jpeg in /usr/share/egroupware/api/src/Contacts.php on line 2712PHP message: File: /api/src/loader/exception.php, Line: 190PHP message: #1 /usr/share/egroupware/api/src/Contacts.php(2712): filesize()PHP message: #2 /usr/share/egroupware/api/avatar.php(30): EGroupware\Api\Contacts->photo()PHP message: #3 {main}PHP message: # Instance=default, User=myusername, Request=GET https://miosito.it/egroupware/api/avatar.php?account_id=502, User-agent=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36” while reading response header from upstream, client: 172.19.0.1, server: _, request: “GET /egroupware/api/avatar.php?account_id=502 HTTP/1.1”, upstream: “fastcgi://172.19.0.2:9000”, host: “miosito.it”, referrer: "https://miosito.it/egroupware/index.php?cd=yes"
egroupware-nginx | 2022/01/12 15:18:44 [error] 25#25: *25350 FastCGI sent in stderr: “PHP message: PHP Warning: filesize(): stat failed for links://default/apps/addressbook/5/.files/photo.jpeg in /usr/share/egroupware/api/src/Contacts.php on line 2712PHP message: File: /api/src/loader/exception.php, Line: 190PHP message: #1 /usr/share/egroupware/api/src/Contacts.php(2712): filesize()PHP message: #2 /usr/share/egroupware/api/avatar.php(30): EGroupware\Api\Contacts->photo()PHP message: #3 {main}PHP message: # Instance=default, User=myusername, Request=GET https://miosito.it/egroupware/api/avatar.php?account_id=502, User-agent=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.71 Safari/537.36” while reading response header from upstream, client: 172.19.0.1, server: _, request: “GET /egroupware/api/avatar.php?account_id=502 HTTP/1.1”, upstream: “fastcgi://172.19.0.2:9000”, host: “miosito.it”, referrer: "https://miosito.it/egroupware/index.php?cd=yes"
egroupware-push | Pushed for 5b21bf4a6f8ebb70a615635fcad9d9b36f3c3c93 to 19 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“myusername”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}
egroupware-push | Pushed for 5b21bf4a6f8ebb70a615635fcad9d9b36f3c3c93 to 27 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“myusername”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}
egroupware-push | Pushed for 5b21bf4a6f8ebb70a615635fcad9d9b36f3c3c93 to 21 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“myusername”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}
egroupware-push | Pushed for 599be0d11fe975f3b2e84c274a97ada8933c290b to 15 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“myusername”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}
egroupware-push | Pushed for 599be0d11fe975f3b2e84c274a97ada8933c290b to 25 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“myusername”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}
egroupware-push | Pushed for 599be0d11fe975f3b2e84c274a97ada8933c290b to 25 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“myusername”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}
egroupware-push | Pushed for 599be0d11fe975f3b2e84c274a97ada8933c290b to 20 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“myusername”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}
egroupware-push | Pushed for 9f4cdb2f944139d0990aca9ad149f543a56ef20e to 20 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“myusername”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}
egroupware-push | Pushed for e9a534543401606ffcd46d0008926b68b213deef to 1 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“myusername”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}
egroupware-push | Pushed for e9a534543401606ffcd46d0008926b68b213deef to 1 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“myusername”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}

best regards
Giuseppe

[hadi.nategh]

Hi,
On this level log I don’t see anything wrong with the RC communication, please do the following steps to enable a debug level for RC API:
docker exec -it egroupware sh
> apt install vim
> vi /usr/share/egroupware/rocketchat/src/Api/Restapi.php
search for const DEBUG = false; and change the its value to true const DEBUG = true;
Save the file with changes and run the following:
> kill -s USR2 1
then you can check the docker-compose logs after.

[g.giordano]

Hi Hadi, an attached the docker-compose logs capture.
Best regards
Giuseppe

[g.giordano]

Hi Hadi,

Have you a news?
best regards
Giuseppe

[hadi.nategh]

Hi Guiseppe,
I don’t see any logs being attached with your post. Can you try to send it again or post the last 100 lines here from the logs.

[g.giordano]

Hi Hadi, this is the first part of the log,
Attaching to egroupware-db, egroupware, egroupware-nginx, egroupware-push, egroupware-watchtower
e[35megroupware-push |e[0m server: handshake success with fd1, FAILED with unknown sessionid=
e[35megroupware-push |e[0m server: handshake success with fd2 existing sessionid=e7ommvuq5o4ltab96o0787o9i1
e[35megroupware-push |e[0m receive from 2:{“subscribe”:[“16ef4bcd20f2193a2343a40f297387caadda2376”,“b1bd2d5d8d78838aab72c8d807b24daa1dd58b50”,“acbdbc87a0642ada69ae5885d5b02d9b9efd67aa”],“account_id”:6},opcode:1,fin:1, users current/highest/max: 0/0/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 1/1/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 1/1/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 1/1/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 1/1/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 1/1/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 1/1/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 1/1/1024
e[35megroupware-push |e[0m server: handshake success with fd3 existing sessionid=e7ommvuq5o4ltab96o0787o9i1
e[35megroupware-push |e[0m receive from 3:{“subscribe”:[“a11f9ad5ca651f52479af45a95bfff2bb08f5c46”,“fd57191a798f27485c585c3d4c635a75d7131fef”,“fde5e8ec87f5c5131b18c9ea94c6fd16c3305b31”],“account_id”:1168},opcode:1,fin:1, users current/highest/max: 1/0/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 2/1/1024
e[35megroupware-push |e[0m receive from 3:ping,opcode:1,fin:1, users current/highest/max: 2/2/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 2/1/1024
e[35megroupware-push |e[0m receive from 3:ping,opcode:1,fin:1, users current/highest/max: 2/2/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 2/1/1024
e[35megroupware-push |e[0m [2021-05-29 13:17:24 #1.8] INFO Server is shutdown now
e[35megroupware-push |e[0m server: handshake success with fd1 existing sessionid=kvuk1luqj4bkpi56m3nrtiqo66
e[35megroupware-push |e[0m receive from 1:{“subscribe”:[“a11f9ad5ca651f52479af45a95bfff2bb08f5c46”,“fd57191a798f27485c585c3d4c635a75d7131fef”,“fde5e8ec87f5c5131b18c9ea94c6fd16c3305b31”],“account_id”:1168},opcode:1,fin:1, users current/highest/max: 0/0/1024
e[35megroupware-push |e[0m server: handshake success with fd2 existing sessionid=kvuk1luqj4bkpi56m3nrtiqo66
e[35megroupware-push |e[0m receive from 2:{“subscribe”:[“16ef4bcd20f2193a2343a40f297387caadda2376”,“b1bd2d5d8d78838aab72c8d807b24daa1dd58b50”,“acbdbc87a0642ada69ae5885d5b02d9b9efd67aa”],“account_id”:6},opcode:1,fin:1, users current/highest/max: 1/0/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 2/2/1024
e[35megroupware-push |e[0m receive from 1:ping,opcode:1,fin:1, users current/highest/max: 2/1/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 2/2/1024
e[35megroupware-push |e[0m receive from 1:ping,opcode:1,fin:1, users current/highest/max: 2/1/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 2/2/1024
e[35megroupware-push |e[0m receive from 1:ping,opcode:1,fin:1, users current/highest/max: 2/1/1024
e[35megroupware-push |e[0m receive from 1:ping,opcode:1,fin:1, users current/highest/max: 2/1/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 2/2/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 2/2/1024
e[35megroupware-push |e[0m receive from 1:ping,opcode:1,fin:1, users current/highest/max: 2/1/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 2/2/1024
e[35megroupware-push |e[0m receive from 1:ping,opcode:1,fin:1, users current/highest/max: 2/1/1024
e[35megroupware-push |e[0m receive from 1:ping,opcode:1,fin:1, users current/highest/max: 2/1/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 2/2/1024
e[35megroupware-push |e[0m receive from 1:ping,opcode:1,fin:1, users current/highest/max: 2/1/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 2/2/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 2/2/1024
e[35megroupware-push |e[0m receive from 1:ping,opcode:1,fin:1, users current/highest/max: 2/1/1024
e[35megroupware-push |e[0m server: handshake success with fd3 existing sessionid=3c993ejuhdi0adb8dph8i6etb5
e[35megroupware-push |e[0m receive from 3:{“subscribe”:[“44885940217b14becd0e0b7c42a0ab92eacaa273”,“b1bd2d5d8d78838aab72c8d807b24daa1dd58b50”,“acbdbc87a0642ada69ae5885d5b02d9b9efd67aa”],“account_id”:6},opcode:1,fin:1, users current/highest/max: 2/0/1024
e[35megroupware-push |e[0m receive from 1:ping,opcode:1,fin:1, users current/highest/max: 3/1/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 3/2/1024
e[35megroupware-push |e[0m receive from 3:ping,opcode:1,fin:1, users current/highest/max: 3/3/1024
e[35megroupware-push |e[0m receive from 1:ping,opcode:1,fin:1, users current/highest/max: 3/1/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 3/2/1024
e[35megroupware-push |e[0m server: handshake success with fd4 existing sessionid=3c993ejuhdi0adb8dph8i6etb5
e[35megroupware-push |e[0m receive from 4:{“subscribe”:[“44885940217b14becd0e0b7c42a0ab92eacaa273”,“b1bd2d5d8d78838aab72c8d807b24daa1dd58b50”,“acbdbc87a0642ada69ae5885d5b02d9b9efd67aa”],“account_id”:6},opcode:1,fin:1, users current/highest/max: 2/3/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 3/2/1024
e[35megroupware-push |e[0m receive from 1:ping,opcode:1,fin:1, users current/highest/max: 3/1/1024
e[35megroupware-push |e[0m receive from 4:ping,opcode:1,fin:1, users current/highest/max: 3/3/1024
e[35megroupware-push |e[0m receive from 1:ping,opcode:1,fin:1, users current/highest/max: 3/1/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 3/2/1024
e[35megroupware-push |e[0m server: handshake success with fd5 existing sessionid=3c993ejuhdi0adb8dph8i6etb5
e[35megroupware-push |e[0m receive from 5:{“subscribe”:[“44885940217b14becd0e0b7c42a0ab92eacaa273”,“b1bd2d5d8d78838aab72c8d807b24daa1dd58b50”,“acbdbc87a0642ada69ae5885d5b02d9b9efd67aa”],“account_id”:6},opcode:1,fin:1, users current/highest/max: 2/3/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 3/2/1024
e[35megroupware-push |e[0m receive from 1:ping,opcode:1,fin:1, users current/highest/max: 3/1/1024
e[35megroupware-push |e[0m receive from 5:ping,opcode:1,fin:1, users current/highest/max: 3/3/1024
e[35megroupware-push |e[0m receive from 5:ping,opcode:1,fin:1, users current/highest/max: 3/3/1024
e[35megroupware-push |e[0m receive from 2:ping,opcode:1,fin:1, users current/highest/max: 3/2/1024
e[35megroupware-push |e[0m receive from 1:ping,opcode:1,fin:1, users current/highest/max: 3/1/1024
e[35megroupware-push |e[0m Pushed for acbdbc87a0642ada69ae5885d5b02d9b9efd67aa to 0 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“sysop”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}
e[35megroupware-push |e[0m Pushed for acbdbc87a0642ada69ae5885d5b02d9b9efd67aa to 0 subscribers: {“type”:“apply”,“data”:{“func”:“framework.execPushBroadcastAppStatus”,“parms”:[[{“id”:“sysop”,“class”:“egw_online”,“data”:{“status”:{“active”:true}}}]]}}
e[36megroupware |e[0m
e[36megroupware |e[0m EGroupware successful updated
e[36megroupware |e[0m * Starting periodic command scheduler cron
e[36megroupware |e[0m …done.
e[36megroupware |e[0m [01-Dec-2021 04:01:54] NOTICE: fpm is running, pid 1
e[36megroupware |e[0m [01-Dec-2021 04:01:54] NOTICE: ready to handle connections
e[36megroupware |e[0m [01-Dec-2021 04:01:54] NOTICE: systemd monitor interval set to 10000ms
e[36megroupware |e[0m [01-Dec-2021 07:59:36] NOTICE: [pool www] child 52 exited with code 0 after 14262.358544 seconds from start
e[36megroupware |e[0m [01-Dec-2021 07:59:36] NOTICE: [pool www] child 642 started
e[36megroupware |e[0m [01-Dec-2021 07:59:37] NOTICE: [pool www] child 51 exited with code 0 after 14262.928757 seconds from start
e[36megroupware |e[0m [01-Dec-2021 07:59:37] NOTICE: [pool www] child 643 started
e[36megroupware |e[0m [01-Dec-2021 07:59:37] NOTICE: [pool www] child 57 exited with code 0 after 14263.286840 seconds from start
e[36megroupware |e[0m [01-Dec-2021 07:59:37] NOTICE: [pool www] child 644 started
e[36megroupware |e[0m [01-Dec-2021 07:59:38] NOTICE: [pool www] child 54 exited with code 0 after 14263.734553 seconds from start
e[36megroupware |e[0m [01-Dec-2021 07:59:38] NOTICE: [pool www] child 645 started
e[36megroupware |e[0m [01-Dec-2021 07:59:41] NOTICE: [pool www] child 59 exited with code 0 after 14267.232504 seconds from start
e[36megroupware |e[0m [01-Dec-2021 07:59:41] NOTICE: [pool www] child 646 started
e[36megroupware |e[0m [01-Dec-2021 07:59:52] NOTICE: [pool www] child 53 exited with code 0 after 14278.126162 seconds from start
e[36megroupware |e[0m [01-Dec-2021 07:59:52] NOTICE: [pool www] child 647 started
e[36megroupware |e[0m [01-Dec-2021 07:59:55] NOTICE: [pool www] child 60 exited with code 0 after 14280.789154 seconds from start
e[36megroupware |e[0m [01-Dec-2021 07:59:55] NOTICE: [pool www] child 648 started
e[36megroupware |e[0m [01-Dec-2021 08:00:01] NOTICE: [pool www] child 56 exited with code 0 after 14287.261347 seconds from start
e[36megroupware |e[0m [01-Dec-2021 08:00:01] NOTICE: [pool www] child 651 started
e[36megroupware |e[0m [01-Dec-2021 08:00:02] NOTICE: [pool www] child 58 exited with code 0 after 14287.511824 seconds from start
e[36megroupware |e[0m [01-Dec-2021 08:00:02] NOTICE: [pool www] child 652 started
e[36megroupware |e[0m [01-Dec-2021 08:00:33] NOTICE: [pool www] child 55 exited with code 0 after 14318.886307 seconds from start
e[36megroupware |e[0m [01-Dec-2021 08:00:33] NOTICE: [pool www] child 653 started
e[36megroupware |e[0m [01-Dec-2021 08:01:56] NOTICE: [pool www] child 61 exited with code 0 after 14344.236563 seconds from start
e[36megroupware |e[0m [01-Dec-2021 08:01:56] NOTICE: [pool www] child 654 started
e[36megroupware |e[0m [01-Dec-2021 08:02:56] NOTICE: [pool www] child 288 exited with code 0 after 7134.339069 seconds from start
e[36megroupware |e[0m [01-Dec-2021 08:02:56] NOTICE: [pool www] child 663 started
e[36megroupware |e[0m [01-Dec-2021 08:03:06] NOTICE: [pool www] child 289 exited with code 0 after 7131.279799 seconds from start
e[36megroupware |e[0m [01-Dec-2021 08:03:06] NOTICE: [pool www] child 664 started
e[36megroupware |e[0m [01-Dec-2021 08:03:35] NOTICE: [pool www] child 516 exited with code 0 after 3567.923585 seconds from start
e[36megroupware |e[0m [01-Dec-2021 08:03:35] NOTICE: [pool www] child 666 started

[g.giordano]

Hi Hadi, this is th link for download a complete logs:

RC_complete_logs

Best regards
Giuseppe

[g.giordano]

Hi Hadi, I have posted the logs, have you idea?
Tks
Best regards
GIuseppe

[hadi.nategh]

Hi Giuseppe,
I have checked the provided logs, found no reported problems regarding RC Api communication, which means the failure happens after the request is being sent from EGW to the RC Server. I’m afraid it’s not easy to say what’s going on with your server without looking at it and debugging it. You may consider to purchase support package for further assistance.

Best regards,
Hadi