Shared mailboxed disappeared after update to 20.1

[Fernando]

Hello,

After an update from 19.1.20200130 (docker) to latest 20.1 all shared mailboxes disappeared from mail application.
We use Cyrus as mail backend (for IMAP and SMTP and Sieve). Is it related ?

We also use roundcube as fallback for webmail and shared mailboxes still appear there (same caption as above):

Is there any thing I can try to make shared mailboxes appear again ?

Regards,

[Fernando]

Here is a caption of the bottom of my folders (where shared mailboxes used to appear):

(As a new user on this forum, I can only add 1 image per post.)

[StefanU]

(As a new user on this forum, I can only add 1 image per post.)

Now you can do more.

Stefan

[StefanU]

* Mail: fix not shown folder tree for some Cyrus servers

That sound like your problem?

Stefan

[RalfBecker]

Run the following command to apply the commit to your container:

curl https://github.com/EGroupware/egroupware/commit/a9dc772e141e37fa06ac8cbaf5dc98857478a480.patch | docker exec -i egroupware patch -p1 -d /usr/share/egroupware
docker exec -it egroupware kill -s USR2 1

If that works, you can make the commit permanent (not lost after contaienr restart) by running:

curl https://github.com/EGroupware/egroupware/commit/a9dc772e141e37fa06ac8cbaf5dc98857478a480.patch | docker exec -i egroupware patch -p1 -d /usr/share/egroupware-sources

Ralf

[RalfBecker]

Thought it might not help, because the affected user had no folders displayed anymore, and some still have the problem of missing shared folders. So probably their will be an other commit soon.

I’ll keep you posted.

Ralf

[Fernando]

Thank you for the quick answers !

For Your Info:
I applied the patch, logout/login but (as stated in @RalfBecker latest’ message) it did not resolve the issue.

[RalfBecker]

If you can send me via PM account data for a user having this problem (could of course be a new one with this problem), I’ll have a look.

Ralf

[Fernando]

I’ll ask our user account’s manager and will come back to you on Monday.

[Fernando]

Sorry for the delay.

It was not possible to make you an account on our EGroupWare installation.

But after following steps, problem disapeared:

1. upgrade to EGW 20.1.20200901
2. Remove cache (in setup and in EGW admin)
3. Remove egw_file directory content (I am not sure this step is really necessary)
4. Create a new mail folder with user account and delete it (I am not sure this step is really necessary neither)

Then shared mailbox folders appeared again in mail application !

Thanks and Regards

[Fernando]

Hello,

problem popped again after an upgrade to latest 20.1 version (20.1.20201028).

This time resolution was easier:

1. Remove cache (in setup and in EGW admin)
2. Go to Subscribe folders… (Mail application, right-clic on account name)
   Subscribed folders do not appear.
3. Refresh Subscribe folders… window (F5 with Firefox)
   Subscribed folders now appear ! Close Subscribe folders… window: they now appear in main Mail window.

My main concern is that each EGW user must do steps 2. and 3. But it works !