22-May-11
Good Afternoon All,
I’m running v1.4.004. We’re able to create tickets and when a user changes the status of a ticket, an email is generated and sent to the assignee and those that are in the CC field. However, if a user enters a comment, BUT DOES NOT change the status, and then selects ‘Save’, no email is generated.
How is the assignee and others notified when a comment is added, but the status is not changed?
Thanks in advance for your time and consideration.