Ticket modified by Ralf Becker at 2010/12/04 03:47
Tracking System: Feature Requests
Category: Tracker
Version: Trunk
Status: Pending
Resolution: None
Completed: 0%
Priority: 5 - medium
Created By: Nathan Gray
Assigned to: Ralf Becker
Summary: #1380 - Ability to define template for new tracker item
Often when creating a new tracker ticket, users don’t put in the information needed to complete the ticket.
Example:
“Please add new user Ray”
"… Ray who? What department? etc. You know we need this information every time."
It would be nice to be able to create an template per Queue + Category to make sure they enter all the information. This could be displayed instead of / in addition to the description, and then when validated & saved, could be prepended to the description as key: value pairs. If there’s no defined template, revert to current behaviour.
It could be done automatically, by simply creating a template with the correct name, such as tracker.queue.category.
Example:
First Name: Ray
Last Name: Bear
Department: HR
Extension: 330
Additional Notes:
Please add new employee, he starts on Monday.
Comment by Ralf Becker at 2010/12/04 03:47:
Dear EGroupware user,
thanks for reporting feature requests to egroupware.org.
With the new release of EGroupware 1.8.001 we implemented many new features. So we kindly ask you to recheck your feature request against the new version. If it is still valid, please reopen it with the current version 1.8.001.
If you do not respond within the next 14 days, we assume the request is no longer necessary and it will be closed automatically.
Thanks for your understanding
Ralf Becker
Stylite GmbH
linked entries:
http://www.egroupware.org/egroupware/index.php?menuaction=tracker.tracker_ui.edit&tr_id=1380&no_popup=1