Ticket modified by Ralf Becker at 2010/12/04 11:40
Tracking System: Feature Requests
Category: Tracker
Version: Version 1.6 (unsupported)
Status: Pending
Resolution: None
Completed: 0%
Priority: 5 - medium
Created By: Mike Werner
Assigned to: Ralf Becker
Summary: #1964 - Support speicfying the contents of a replay mail
Hi,
I’d like to use the Tracker to track customer inquiries. The customers shouldn’t have access to the tracker, thus the entire communication must be done via eMail. This means the Tracker must be able to send the full contents of the Ticket, respectively the change, inkluding attachments, etc. as a a Replay-mail. When the receiver answers the mail the Tracker must be able to associate the response with the particular ticket and add it as an answer.
The best way would be to have the possibility to configure the Tracker on a queue basis what the reply mail should contain.
Comment by Ralf Becker at 2010/12/04 11:40:
Dear EGroupware user,
thanks for reporting feature requests to egroupware.org.
With the new release of EGroupware 1.8.001 we implemented many new features. So we kindly ask you to recheck your feature request against the new version. If it is still valid, please reopen it with the current version 1.8.001.
If you do not respond within the next 14 days, we assume the request is no longer necessary and it will be closed automatically.
Thanks for your understanding
Ralf Becker
Stylite GmbH
linked entries:
http://www.egroupware.org/egroupware/index.php?menuaction=tracker.tracker_ui.edit&tr_id=1964&no_popup=1