17-Mar-11
Good Morning All,
I’m running v1.6.003 on our test environment. We have numerous users/groups, and we only want them to see certain queues within the tracker queue under the tracking system.
I’m going to illustrate what I’m talking about by simplifying it. Let’s say we have three groups: Group A, Group B, and Group C. When a user under Group A logs in, I only want them to see the queues in the tracker queue that pertain to Group A. I don’t want them to see the queues that belong to Group B or Group C. Same thing for Group B and Group C: when they log in, I don’t want them to see the queues for the other groups.
Is this possible? If so, please write down the steps I’ll need to take to achieve this, or point me in the right direction.
Thanks in advance for your time and consideration!