Unable to View Articles

Old eGW-users
1

8-Nov-10

Hello All,
I’m lost on how to use the ‘Knowledge Base’ function. I created a category and was successful in creating a test article within that category. Unfortunately, when I log in as another user, I don’t see the category or the article. I’ve created the category and article as both admin and user. Below are the steps I’m taking. If I’m missing something, please let me know.

  1. I’m running v1.4.004.
  2. Select the ‘Knowledge Base’ icon.
  3. Select ‘Edit Categories’ from the left menu.
  4. Select ‘Add’
  5. For the ‘Parent Category’ drop-down list, I select ‘none’.
  6. The ‘Private’ checkbox is left un-checked.
  7. Enter name, descriptioin, and select an icon.
  8. Select ‘Save’.
  9. Select ‘New Article’ from the left menu.
  10. For the ‘Category’ drop-down menu, I select the category I created.
  11. Enter title, topic, keywords, and article info.
  12. Select ‘Save’.
  13. Select ‘Maintain Articles’ from the left menu.
  14. Place a check mark next to the article I created, and then select ‘Publish Selected’.

I’ve followed the same steps above as Admin as well as a regular user with default settings. I can only view the article when I log in as the user that created the article. At a minimum, I thought that as Admin I’d be able to view all the articles. What additional steps will I have to take as a user to create an article so others can view it?

Thanks in advance for your time and consideration.

2

hello,
i cannot add a new user account.

i am using egroupware 1.8
what can i do?

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3

9-Nov-10

Rene,
First off, you have to have administrator rights to add/modify users. If you have admin rights, then follow the steps below. Keep in mind that I’m running 1.4, and even though I have not seen what 1.8 looks like, I’m sure it won’t be that much different.

  1. Login as administrator.
  2. Select the ‘Admin’ icon from the upper-left corner.
  3. From the ‘Admin Menu’ on the left side, select ‘User Accounts’.
  4. You should see your ‘Admin - User Accounts’ screen.
  5. Select ‘Add’ from the lower-left corner of the screen.
  6. Fill in the information for the new user.
  7. Select ‘Add’ from the lower-right corner of the screen.

Hope that helps!