given that I understood your problem, I try to reformulate the issue, so
that you may
confirm, that I understand the issue.
You create UserAccounts and the User Accounts are fully functional, and have
Access to
the Addressbook Application (via Group-Rights?).
If you manage Addresses and Addressbook Access via Group rights, the Group
should
have READ(/WRITE) ACCESS to its Group Addressbook (managed via ACL).
The way you point out the issue mentioned here, you use the users personal
Addressbooks to share Addresses with you (or your administrative group).
This is depending on the Access-enabling of that users personal addressbook
to
you (or your administrative group). This is to be done on per user basis,
which
would explain, why the users addressbooks of new users will not show up
for you automatically.
Given your Users are organized within groups you can share Addresses with
your Agents,
without relying on them giving you Access to their personal Addressbook.
Best regards
Leithoff, Klaus
