Bugreport: No E-Mails (Notification + Alarm) on changing appointments

[jgruenewald]

Hey Guys,

we’re currently running EGroupware 19.1.20200318 as an updated Installation from 1.8 (via EGW 17).

Currently some of our users are experiencing problems with notification e-mails as well as alarm e-mails. One use-case is:

1. User A creates appointment (with participant B) and sets alarms => User B gets a notification via e-mail that an appointment has been created
2. User B changes the date of the appointment => User B gets no notification about the re-scheduling of the appointment; User B also gets no alarms before the actual re-scheduled appointment

There may be other use-cases in which no notifications and/or alarms are sent; the most basic one: I create an appoinment 30 minutes in advance, set some alarms (5/10/15 Minutes before), invite some people seems to work fine.

Do you have any clue what is going wrong, or where to look?

Cheers,
Jan

[RalfBecker]

User B changes the date of the appointment => User B gets no notification about the re-scheduling of the appointment; User B also gets no alarms before the actual re-scheduled appointment

That is a feature: not being notified about changes you made yourself, thought it can be disabled in your calendar settings

Ralf

[jgruenewald]

Hey Ralf,

thanks for the quick reply. Got it so far. Does that also explain why there are no alarm e-mail sent?

[RalfBecker]

User B also gets no alarms before the actual re-scheduled appointment

I probably misunderstood that one: I read “he did not get an alarm for the old time”, which would be perfectly find, but you say he did not get the alarm for the new time?

That’s in deed wired. Can you reproduce that behavior?
Is that a recuring event or just a single one?
And if yes, do you see the alarm under Admin >> Asynchronous services?

Ralf

[jgruenewald]

Let me reevaluate (will come back to your questions).

Just to be reassured:
When I set an appointment to 10:00am and an alarm to “5 minutes before” the expected alarm time is 09:55am.
When I move the appointment (before or after the original date) to lets say 13:00am the expected alarm time is 12:55am without having me to re-add the alarm.

Is my assumption correct?

[RalfBecker]

Is my assumption correct?

Yes, thought if you move the event into the past, the alarm get deleted and not (automatic) re-added if you move it in the future again.

Ralf