Hi Jacky,
Hi Ralph, thanks so much for your resonse !
<<<<<So you say access to your/OVH imap works on a local Installation and
also when using our Trials, but not with the installation hosed by OVH?
/That’s right. Do you think is important or not that the versions
under whitch it works are 16.1.xxx and under whitch is does’nt is
16.9.xxx ?/
The version should not matter, the basic IMAP code has not changed
between 16.1 and 16.9 (development for upcomming 17.1).
<<<<<< Please check the Apache error-log, it might contain information why it’s
failing.
/The OVH dashboard is down at that moment ;-( But in the past I
allready sent some part of OVH log to Birgit Becker. And she told to
me the informations was not those she was watting for. I asked to OVH,
and there are no more//accessible//*information. */
<<<<<< Does the account creation wizard works on that installation?
/Yes, great, for every user, and from the admin panel. It is possible
to add additional account whithout any pb. But no MAIL-PRO OVH !**/
What type of hosting service do you use for that installation (shared
hosting, root-server, …)?
<<<<<<
/Our hosting is a shared one. (mutualisé)/
It is something in the configuration of that shared hosting, which
prevents the connection.
There’s little we or you can do, without logs and proper support from
the hosting company.
Unfortunately that’s often the case with shared hosting 
My recommendation is always:
a) if you have many users AND your own it department/infrastructure: run
your own EGroupware installation on a root-server or virtual host
b) otherwise come to our EGroupware cloud-hosting, it’s an environment
made to run EGroupware performant and secure
Ralf
Jacky
Ralf Becker a écrit :
Hi Jacky,
Hello,
I administer an EGW platform (16.9), on behalf of a town hall. The
platform is hosted by OVH-mutu
Email accounts are also hosted by OVH.
Imap ssl0.ovh.net:993 (ssl) user@domaine.truc
Smtp ssl0.ovh.net:587 (STARTTLS) user@domaine.truc
Until then no worries, all ok.
Two accounts are too small with 5GB (no comment is not the subject :-))
So, ovh subscription from email-PRO to two additional accounts
Both accounts are accessible under ROUNDCUBE, THUNDERBIRD, OUTLOOK
… ok? well no !
Imap pro1.mail.ovh.net:993 (ssl) user@domaine.truc
Smtp pro1.mail.ovh.net:587 (STARTTLS) user@domain.truc
Impossible to make them work under EGW, finally … almost impossible!
By running an ubuntu in local emulation on my pc, to host EGW (16.1)
I managed to make it access to the mail server - PRO ovh
Similarly by subscribing a demo space to egroupware version 19.1 it
also worked
So you say access to your/OVH imap works on a local Installation and
also when using our Trials, but not with the installation hosed by OVH?
Please check the Apache error-log, it might contain information why it’s
failing.
Does the account creation wizard works on that installation?
What type of hosting service do you use for that installation (shared
hosting, root-server, …)?
Ralf
Otherwise egroupware 16.9 OVH-MUTU <-> email-PRO server OVH
Connection with the server failed! And that’s all Folk!
An experience, an idea?
I confess that will appreciate it as you do not imagine 
Thanks in any case to have read so far
Bests regards
J. Penneroux
–
Ralf Becker
EGroupware GmbH [www.egroupware.org]
Handelsregister HRB Kaiserslautern 3587
Geschäftsführer Birgit und Ralf Becker
Leibnizstr. 17, 67663 Kaiserslautern, Germany
Telefon +49 631 31657-0
