E-template tracker add date and time when ticket closed

[njward]

Hello,
I am making a number of changes to the tracker.edit template and would like to the system to automatically add the current date and time when the ticket is closed. Currently you have to enter these manually.

any help would be greatly appreciated.

Cheers!

Nick

[njward]

Sorry, I should have mentioned that we have the system configured so that we can close a ticket when it is created. - hope that makes sense.

Hello,
I am making a number of changes to the tracker.edit template and would like to the system to automatically add the current date and time when the ticket is closed. Currently you have to enter these manually.

any help would be greatly appreciated.

Cheers!

Nick

[Ralf_Becker_6]

Simply give noone ACL rights to edit “closed” (which is the default) and
tracker takes care of that.

Ralf

NickJ schrieb:

Hello,
I am making a number of changes to the tracker.edit template and would like
to the system to automatically add the current date and time when the ticket
is closed. Currently you have to enter these manually.

any help would be greatly appreciated.

Cheers!

Nick

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fax +49 (0) 6352 70629-30
mailto: rb@stylite.de

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