Email not generated

intertechsol 2011-03-01 19:13:54 UTC #1

1-Mar-11

Good Afternoon All,
I’m posting this message on this forum in hopes that I get a response, one way or another. I posted this under the egroupware-users forum, but no response at all.

I’m running version 1.4.004. When a user selects the ‘Tracking System’, opens a tracker queue, adds a comment to an existing queue, and then selects ‘Save’, an email is NOTsent to the user that assigned the ticket or to the users in the CC field. Is there a setting that I’ve overlooked? How are users that are associated with a queue notifed of any comments that are added to that queue? If you could please guide me in the right direction, I’d appreciate it.

Thanks!

ngegw 2011-03-02 17:38:19 UTC #2

…
I’m running version 1.4.004.

1.4 is no longer supported, consider upgrading to 1.8.
Not the response you wanted, but it’s probably the best answer.

Nathan

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intertechsol 2011-03-03 13:12:19 UTC #3

3-Mar-11

Hi Nathan,
Upgrading to 1.8 is a different issue. Under 1.8 they got rid of MyDMS and replaced it with File Manager. Unfortunately, the developers did not provide a way to migrate MyDMS to File Manager. However, the developers will do it for a sum. Why would they get rid of an important piece of their application, MyDMS, replace it with a new piece, File Manager, and not provide users with a way to migrate is beyond me?

Just out of curiosity, if you’e on 1.8 and you add a comment to a ticket without changing the status of the ticket, are emails generated to the user that assigned the ticket and to the users in the CC field? If you could run that test and post your results, I’d appreciate it.

Thanks!

ngegw 2011-03-03 17:17:39 UTC #4

3-Mar-11
…
Just out of curiosity, if you’e on 1.8 and you add a comment to a ticket
without changing the status of the ticket, are emails generated to the user
that assigned the ticket and to the users in the CC field? If you could run
that test and post your results, I’d appreciate it.

Yes, it works:

Ticket modified by Gray, Nathan at 2011/03/03 08:47
Tracking System: Bugs
Category: API
Version: Development Version
Status: Open
Resolution:
Completed: 0%
Priority: 5 - medium
Created By: Gray, Nathan
Created on: 2011/03/03 08:46
Assigned to: Gray, Nathan
Summary: #104 - Testing notification
Testing notifications for Alex.
Comment by Gray, Nathan at 2011/03/03 08:47:
New comment, no changes.
I got the original notification from the CC.

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