Esync connection issues with TUNK

[tarantir]

Hello, I have been experiencing reoccuring connection issues with esync from TRUNK. The issues began approximately between r47620 and r48372.

Symptoms:

• Devices Impacted IOS and Android
• Devices “connecting” for very long time (Mail/Calendar/Contacts/Infolog)
• Device connects and syncs OK after device restart (Killing the EGW sessions prior seems to help, restart of apache and clearing of APC cache inconclusive.)
• Deleting the Device Profile in egw and recreating account on device does not resolve reoccurring issue.
• Inbox between device and egw get out of sync. e.g. message read on device show as unread on egw. Sometime deleting the message on server clears the issue and device syncs.

In my instance mail is the bulk of esync activity. My instinct says it’s an issue between egw mail and the device, because much of time deleting the last email message in egw mail will allow the device to complete the synchronization. Initially though it was a session issue with the device switching between Mobile Data and Wifi, however after disabling Wifi the same connection issues occur.

I can provide esync debug log if helpful.

Randy

[tarantir]

Further analysis shows that when the devices is unable to sync even through the devices is “connecting” there is no active session in egw. After restarting the device or apache the device then connects ans is functional for a short period of time.

Is anyone else experiencing similar issues?

Randy

[tarantir]

Rollback of r48247 resolves the issue.

[Ralf_Becker_Stylite]

Hi Randy,

thanks for reporting and analyzing it.

Birgit will open a ticket with you in cc and try to reproduce it.

Ralf

Further analysis shows that when the devices is unable to sync even through
the devices is “connecting” there is no active session in egw. After
restarting the device or apache the device then connects ans is functional
for a short period of time.

Is anyone else experiencing similar issues?

Randy

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