InfoLog Delegate sometimes does not receive mail

egw_mueller 2015-09-10 14:51:51 UTC #1

Hello,

we have 14.3 epl with the latest updates.
We have an app that creates infolog entries.

Some users report that they sometimes do not receive an email when an infolog is created for them. For the same task sometimes they get one and sometimes not.
We have not changed the code of the app and we have no idea what it can be.

Also we’re not sure when this started.

Are there any bugs with sending mails and infolog in 14.3?

thx,
hugo

Ralf_Becker_Stylite 2015-09-10 16:49:02 UTC #2

Hi Hugo,

Hello,

we have 14.3 epl with the latest updates.
We have an app that creates infolog entries.
Hmm, how do you create them?

Some notifications are synchronous and created by infolog_bo::save().
So if you create them eg. direct in the database, no notification will
be send.

Some users report that they sometimes do not receive an email when an
infolog is created for them. For the same task sometimes they get one and
sometimes not.
We have not changed the code of the app and we have no idea what it can be.

Also we’re not sure when this started.

Are there any bugs with sending mails and infolog in 14.3?
Not that I’m aware of.

Ralf

–
Ralf Becker
Director Software Development

Stylite AG

Isaac-Fulda-Allee 9 | Tel. +49 6131 32702-0
D-55124 Mainz | Fax. +49 6131 32702-70

Email: rb@stylite.de

www.stylite.de | www.egroupware.org

Managing Directors: Andre Keller | Ralf Becker | Gudrun Mueller
Chairman of the supervisory board: Prof. Dr. Birger Leon Kropshofer

VAT DE214280951 | Registered HRB 46224 Mainz Germany

egw_mueller 2015-09-11 09:18:42 UTC #3

this way:

$bo = new infolog_bo();
$info = array(
‘info_type’ => $this->getTaskType(),
‘info_subject’ => $this->getSubject() ,
‘info_des’ => $this->getDescription(),
‘info_responsible’ => $this->getDelegates(),
‘info_startdate’ => time(),
‘info_id_parent’ => $this->getParentID(),
‘info_status’ => $this->getStatus()
);
$this->taskID = $bo->write($info);

egw_mueller 2015-09-14 11:36:01 UTC #4

would appreciate help on this, because we are pretty sure it has something to do with the new egw version.

Ralf_Becker_Stylite 2015-10-16 07:09:43 UTC #5

this way:

$bo = new infolog_bo();
$info = array(
‘info_type’ => $this->getTaskType(),
‘info_subject’ => $this->getSubject() ,
‘info_des’ => $this->getDescription(),
‘info_responsible’ => $this->getDelegates(),
‘info_startdate’ => time(),
‘info_id_parent’ => $this->getParentID(),
‘info_status’ => $this->getStatus()
);
$this->taskID = $bo->write($info);
That triggers a synchronous / immediate notification for delegates
(info_responsible).

Delegates / every user can choose in their preferences if they want
notifications and how: eg. get a popup inside EGroupware when logged in
and an email if not.

We do not queue notification emails. So if we get eg. a temporary
failure from SMTP daemon, notification would be lost.
I know at least calendar shows notification failures (of cause only
synchronous notifications) to the user.

To debug that issue further you can:

enable a general mail log in egw_mailer class in phpgwapi
an SMTP log (logging communication with SMTP server) in
emailadmin_account in emailadmin