No email notification from InfoLog for starting tasks or due tasks

[xenolevis]

Hi,

This only applies to the notifications that should be sent by the asynchronous timed service. On task creation/change, emails are sent OK. Also, the test job of the asynch timed service works fine.

Problem description:
A notification email is not sent to users when InfoLog tasks are starting or when they are due, even though a notification is requested. Notifications do appear in the browser in the notification area, with correct timing and content. I don’t seem to be able to find the reason by myself, so please help me troubleshoot this!

Additional info:

• egroupware-epl 17.1.20171218
• module: InfoLog
• after update: no, never worked on this system
• error logs: no references in the web server error log. PHP warnings in mail generated by cron, will include one example at the bottom.
• database: MySQL 5.7.20
• web server and php: Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips PHP/5.6.33

Here is an example of PHP warnings in email generated by cron at 02:00:00, when infolog-async-notification runs:

PHP Warning: Illegal string offset 'app' in /usr/share/egroupware/infolog/inc/class.infolog_merge.inc.php on line 157
#1 /usr/share/egroupware/infolog/inc/class.infolog_merge.inc.php(68): infolog_merge->infolog_replacements('479', '', '')
#2 /usr/share/egroupware/api/src/Storage/Merge.php(825): infolog_merge->get_replacements('479', '')
#3 /usr/share/egroupware/api/src/Storage/Tracking.php(1184): EGroupware\Api\Storage\Merge->merge_string(NULL, Array, NULL, 'text/html')
#4 /usr/share/egroupware/api/src/Storage/Tracking.php(1051): EGroupware\Api\Storage\Tracking->get_signature(Array, NULL, '30')
#5 /usr/share/egroupware/api/src/Storage/Tracking.php(743): EGroupware\Api\Storage\Tracking->get_body(false, Array, NULL, false, '30')
#6 /usr/share/egroupware/infolog/inc/class.infolog_bo.inc.php(1792): EGroupware\Api\Storage\Tracking->send_notification(Array, NULL, xxxxx@...', '30', 'notify_due_resp...')
#7 [internal function]: infolog_bo->async_notification(NULL)
#8 /usr/share/egroupware/api/src/loader/deprecated_factory.php(179): call_user_func(Array, NULL)
#9 /usr/share/egroupware/api/src/Asyncservice.php(456): ExecMethod('infolog.infolog...', NULL)
#10 /usr/share/egroupware/api/asyncservices.php(76): EGroupware\Api\Asyncservice->check_run('crontab')
#11 {main}

Many thanks for any and all help!

[xenolevis]

Fixed it.
There was no sender domain. Emails had Egroupware InfoLog <noreply@ > as sender. I was missing
$GLOBALS['egw_info']['server']['mail_suffix']
in my configuration. Added it to headers.inc.php, now notifications work.

Also, not possible to set it via the header setup web interface. Is this a bug, or (more likely) did I miss something in one of the numerous settings interfaces?

[RalfBecker]

mail_suffix is not meant to be set in header.inc.php and therefore not it that interface.

It’s regularly stored in the database and can be changed via Setup (upper Login) >> Edit current configuration >> If using mail authentication >> Mail domain.

Thought noreply@<mail_suffix> is only an old fallback, if the user has no email address.

[xenolevis]

When you say ‘old fallback, if the user has no email address’, what do you mean - the owner of the InfoLog, or the owner of the SMTP-only email account? Here is a snapshot of the latter:

[cioksam]

I would like to know if there is any resolution to this. I have the similar situation.
I want to enable email notification of InfoLog.
Basically,we are not using the Mail client application, but if I have to set this up before I can use InfoLog email notification properly, please let me know how to do it. Thank you.

[RalfBecker]

If you want to get email notifications, you have to setup mail!

You can setup just a SMTP connection for all users and dont have to give them access to our mail app.

To do so right click on any account in Admin, select “EMail Account” in the context menu and dont forget to make that account valid for all users, but probably not editable.

Our video tutorials show that too, it’s called a “SMTP only” account there.

Ralf

[RalfBecker]

The one making the change in InfoLog.