Problem tracking system-mail handling with exchange 2013?

[andrea.soc]

Hi
i’m testing mail handling in the tracking system, work correctly with an gmail account, but if i use an local exchange account dont’ work fine.
In the details:

1. Configure the imap account
2. send an emai to the imap account
3. tracking system create the ticket
4. after 5 minutes ( the next check time) create a new ticket with the same email … and go in loop only with this email
5. delete this email and send it another
6. stop to work and don’t create a ticket with the subsequent emails

i have exchange 2013 with the last cu update.
thanks for Support.

Andrea

[andrea.soc]

any tips ?
thanks

[grefabu]

Hi Andrea,

did you test the IMAP account with a alternative Client?
It seemd that the E-Mail isn’t set to read or so (I guess it should be, or how
decide EGroupware that a Ticket is already opened?)

I can’t test it here with our Exchange cause I’ve no time to configure IMAP
and the Ticket System.

Bye

Gregor

[andrea.soc]

did you test the IMAP account with a alternative Client?

yes! and work fine, with outlook and thunderbird … i configured egw to this email via imap and work fine…
seems an bug