When a client sends an email to the account of "soportetic@mydomain.com" this creates a new follow-up and is assigned to a technician in our organization.
with the account of one of the technicians (example: claudio), they do a modification to the assigned track should send a notification by email, but does not.
but if I enter with the account “soportetic” (the one that has configured the email) and I make a modification to the track, if the notification is sent.
I attached an image of the tracking system configuration.
Does the error occur after an update?
Error after update 1.8 to 16.9.002
Are there any references in the web server error log?
No references
Which database is used (MySQL/MariaDB or PostgreSQL)?
MariaDB
Which web server is used (Apache or nginx)?
Apache.
Which version of PHP is used?
PHP Version 7.0.22
Thanx for help
