Spill the beans on the SMTP error

ewood 2010-09-09 05:00:51 UTC #1

Come on guys, it can’t be this difficult to rectify smtp errors. There’s 749 “smtp errors” matches in the egroupware forum, I can generally figure out the moderate issues and this is crazy troubleshooting. Anyone advanced user/developer want to shed some light on the issue?

ngegw 2010-09-09 17:31:32 UTC #2

Come on guys, it can’t be this difficult to rectify smtp errors. There’s 749
"smtp errors" matches in the egroupware forum, I can generally figure out
the moderate issues and this is crazy troubleshooting. Anyone advanced
user/developer want to shed some light on the issue?

Sorry, I’ve got nothing.
I still haven’t gotten my mail setup working the way I want, mainly
because of lack of time. Lack of time is probably a common thread
among the other developers. There are only a few (two? three?) of us
with eGW + SMTP knowledge.

Nathan

This SF.net Dev2Dev email is sponsored by:

Show off your parallel programming skills.
Enter the Intel® Threading Challenge 2010.
http://p.sf.net/sfu/intel-thread-sfd

eGroupWare-developers mailing list
eGroupWare-developers@lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/egroupware-developers

ewood 2010-09-09 18:36:39 UTC #3

I understand the time issue, I’ve spent 4 days + trying to figure it out it’s too good of program to abandon. I’ve installed pretty much all the open source groupware programs out there and this one is by FAR the best. Egoupware has made it this far and really just a small issue if just the SMTP would be easier like other programs. What would it take to fix it for the open source version? I’d be willing to pitch in.

Ralf_Becker_Stylite 2010-09-10 06:50:20 UTC #4

If this is the same problem you wrote about on the user list: POP before
SMTP, the answer is still the same

Ralf

I understand the time issue, I’ve spent 4 days + trying to figure it out it’s
too good of program to abandon. I’ve installed pretty much all the open
source groupware programs out there and this one is by FAR the best.
Egoupware has made it this far and really just a small issue if just the
SMTP would be easier like other programs. What would it take to fix it for
the open source version? I’d be willing to pitch in.

–
Ralf Becker
Director Software Development

Stylite GmbH
[open style of IT]

Morschheimer Strasse 15
67292 Kirchheimbolanden

fon +49 (0) 6352 70629-0
fax +49 (0) 6352 70629-30
mailto: rb@stylite.de

www.stylite.de
www.egroupware.org

Geschäftsführer Andre Keller,
Gudrun Müller, Ralf Becker
Registergericht Kaiserslautern HRB 30575
Umsatzsteuer-Id / VAT-Id: DE214280951

ewood 2010-09-10 15:59:21 UTC #5

Hi Ralph,

Thanks for the reply. A few months ago I was having the SMTP send error and use the info provided in the POP before SMTP post, I’m using IMAP but someone put in these instructions and it solved the issue.

I have same problem and resolved this: 1. At ‘emailadmin’ create a profile with profile is active (check) users can define their own identities: (check) Users can define their own email accounts: (check) whithout details in ‘SMTP’ and ‘IMAP’ 2. On felamimail (mail) ‘manage email accounts and identities’ create a identity with ‘use custum settings’ (check) and fill data ‘incoming mail server(IMAP)’ and ‘outgoing mail server(SMTP)’ but uncheck ‘authentication required’ (it is important)

But as of a few days ago the SMTP send error came back. I don’t have my personal Gmail account on Egroupware but I did it use it to test if it was an error with my hosting provider 1and1 for work emails. The issue is still unresolved with all email accounts and the SMTP error and I’ve gone back and adjusted settings on all three levels from to eroupware/setup>>Configuration>>Standard mailserver settings (used for Mail authentication too) to EmailAdmin to Manage eMail Accounts and Identities. I’m still looking to resolve.

Leithoff_Klaus 2010-09-11 08:47:22 UTC #6

i think this is not an general problem, but specific to the account in question
if you would pass on the credentials, i could check.
if you dont, get your error-logging in gear, and check the smtp communication after switching on smtpdebug.

–
Stylite GmbH
[ open style of IT ]

Morschheimer Strasse 15 | D-67292 Kirchheimbolanden

fon +49 (0)6352 . 70629-0 | fax +49 (0)6352 . 70629-30
email: office@stylite.de

Managing Directors Stylite GmbH: Mr. Andre Keller, Mr. Ralf Becker, Ms. G. Mueller
Handelsregister Kaiserslautern HRB 30575
USt-ID: DE214280951
www.stylite.de

ewood 2010-09-13 21:15:45 UTC #7

Hey Klaus,

Thank you, working on the error log it now. By the way, I noticed my Funambol which was working find all the sudden can’t sync. Do you think it’s related to the SMTP errors I’m getting because the SSL kicked in recently? I installed everything and working fine under with no SSL and I think with 1and1 the SSL is delaied for a couple weeks after ordering. What do you think?

Thanks again, much appreciated. I do one day want to be experienced enough to participate in the forum here helping others.

Leithoff_Klaus 2010-09-14 06:51:16 UTC #8

I do not think that is related.

kl@stylite.de
Stylite GmbH
[ open style of IT ]
Morschheimer Strasse 15
67292 Kirchheimbolanden

fon 06352 . 70629-0
fax 06352 . 70629-30
www.stylite.de

Geschäftsführer: Andre Keller, Gudrun Müller, Ralf Becker
Handelsregister Kaiserslautern HRB 30575
USt-ID: DE214280951

ewood 2010-09-15 18:05:09 UTC #9

Hi Klaus,

Thanks again. Below is from the error log ran with include on the Felamimail/index.php

9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/class.egw.inc.php: 488"    (Notice) Undefined index:  asyncservice
9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/common_functions.inc.php: 840"    (Notice) Undefined index:  asyncservice
9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/class.asyncservice.inc.php: 372"    (Notice) Undefined variable: exits
9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/class.asyncservice.inc.php: 493"    (Notice) Undefined index:  account_id
9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/class.asyncservice.inc.php: 372"    (Notice) Undefined variable: exits
9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:42    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/class.egw.inc.php: 488"    (Notice) Undefined index:  asyncservice
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/common_functions.inc.php: 840"    (Notice) Undefined index:  asyncservice
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/class.asyncservice.inc.php: 372"    (Notice) Undefined variable: exits
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/class.asyncservice.inc.php: 493"    (Notice) Undefined index:  account_id
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/class.asyncservice.inc.php: 372"    (Notice) Undefined variable: exits
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength
9/15/2010 13:47    "/htdocs/imsegroupware/phpgwapi/inc/class.egw_db.inc.php: 1494"    (Notice) Undefined variable: maxlength

Leithoff_Klaus 2010-09-16 07:23:57 UTC #10

I admit that this one is telling you nothing.
You seem to get only E_NOTICE stuff.
Please check that you enabled logging for something like
E_ALL & ~E_NOTICE
you may have to specify the value as value not as name, see:
http://php.net/manual/de/errorfunc.constants.php
for details.

Alternatively, you may set up a testaccount, and send the credentials to the emailaddress below, and I will have a look.

kl@stylite.de
Stylite GmbH
[ open style of IT ]
Morschheimer Strasse 15
67292 Kirchheimbolanden

fon 06352 . 70629-0
fax 06352 . 70629-30
www.stylite.de

Geschäftsführer: Andre Keller, Gudrun Müller, Ralf Becker
Handelsregister Kaiserslautern HRB 30575
USt-ID: DE214280951

Leithoff_Klaus 2010-09-17 11:19:26 UTC #11

ok. checked with your provided access and credentials.
The message is clear.
Could not connect to host.
I changed
smtp.1and1.com to the IP that one is resolving (74.208.5.2)
and there was no Problem sending emails after that.
So your Server does have a problem resolving hostnames.
Best regards
Leithoff, Klaus

kl@stylite.de
Stylite GmbH
[ open style of IT ]
Morschheimer Strasse 15
67292 Kirchheimbolanden

fon 06352 . 70629-0
fax 06352 . 70629-30
www.stylite.de

Geschäftsführer: Andre Keller, Gudrun Müller, Ralf Becker
Handelsregister Kaiserslautern HRB 30575
USt-ID: DE214280951

ewood 2010-09-17 17:50:11 UTC #12

Klaus!

T H A N K Y O U!!!

I did try the ip instead of smtp a while back but must have left something else out that gave the error. Also weird smtp was working since June then stopped, I guess that’s 1and1 changing things.

Thank you very much!!!