Tracker comments via e-mail

JanVejvoda 2009-01-23 13:23:13 UTC #1

Hallo list.
I have problem with e-mail handling in Tracker. When I receive e-mail response which is recognized as a comment of existing ticket, comment is added to ticket, but author is always ‘admin’. Even if e-mail comes from e-mail address of registered user my EGW.
Is it feature or bug? My be it is some problem in my configuration …

Thank you for answer or redirection.
JV

Oscar_van_Eijk-3 2009-01-23 13:56:16 UTC #2

I wouldn’t call this a feature :-S
Are the tickets created by admin? If so, the incoming mails are clearly
not recognized. The email address from the enveloppe or any of the
headers From and Reply-To must match exactly with a known email address,
so if the known address is "j.vejvoda@clever.cz" and the mail comes from
"jan.vejvoda@clever.cz", no match is found (other info in the header is
stripped, so “Full name address@host.tld” in any variant will work.

Hope this helps,
Oscar

Hallo list.
I have problem with e-mail handling in Tracker. When I receive e-mail
response which is recognized as a comment of existing ticket, comment is
added to ticket, but author is always ‘admin’. Even if e-mail comes from
e-mail address of registered user my EGW.
Is it feature or bug? My be it is some problem in my configuration …

Thank you for answer or redirection.
JV

Oscar van Eijk

Oveas Functionality Provider
Zwaardenburg 63 – 3437 RJ Nieuwegein
T: +31(0)30 - 889 7812 – F: +31(0)30 - 889 9117
http://oveas.com – mailto:info@oveas.com

Oveas Functionality Provider

JanVejvoda 2009-01-26 07:34:48 UTC #3

Thank you for reply.
I checked it again, but …
Ticket is created from e-mail sent by ‘user1’. E-mail is read by Tracker, ticked #1 assigned to ‘user1’ is created. But if same user send a comment to ticket#1, comment is assigned to ‘Admin’ …

tt_oscar:

I wouldn’t call this a feature :-S
Are the tickets created by admin? If so, the incoming mails are clearly
not recognized. The email address from the enveloppe or any of the
headers From and Reply-To must match exactly with a known email address,
so if the known address is "j.vejvoda@clever.cz" and the mail comes from
"jan.vejvoda@clever.cz", no match is found (other info in the header is
stripped, so “Full name address@host.tld” in any variant will work.

Hope this helps,
Oscar

On Fri, 2009-01-23 at 05:23 -0800, JanVejvoda wrote:

Hallo list.
I have problem with e-mail handling in Tracker. When I receive e-mail
response which is recognized as a comment of existing ticket, comment is
added to ticket, but author is always ‘admin’. Even if e-mail comes from
e-mail address of registered user my EGW.
Is it feature or bug? My be it is some problem in my configuration …

Thank you for answer or redirection.
JV

Oscar van Eijk

Oveas Functionality Provider
Zwaardenburg 63 – 3437 RJ Nieuwegein
T: +31(0)30 - 889 7812 – F: +31(0)30 - 889 9117
http://oveas.com – mailto:info@oveas.com

Oveas Functionality Provider

This SF.net email is sponsored by:
SourcForge Community
SourceForge wants to tell your story.
http://p.sf.net/sfu/sf-spreadtheword

eGroupWare-users mailing list
eGroupWare-users@lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/egroupware-users

Oscar_van_Eijk-3 2009-01-27 07:02:15 UTC #4

Hmm… can you mail me the mail headers?
If you prevent the mail from being deleted from the server, you can
forward one either directly to me (with full headers), or to the list
with privacy information scrambled.
Oscar

Thank you for reply.
I checked it again, but …
Ticket is created from e-mail sent by ‘user1’. E-mail is read by Tracker,
ticked #1 assigned to ‘user1’ is created. But if same user send a comment
to ticket#1, comment is assigned to ‘Admin’ …

tt_oscar wrote:

I wouldn’t call this a feature :-S
Are the tickets created by admin? If so, the incoming mails are clearly
not recognized. The email address from the enveloppe or any of the
headers From and Reply-To must match exactly with a known email address,
so if the known address is "j.vejvoda@clever.cz" and the mail comes from
"jan.vejvoda@clever.cz", no match is found (other info in the header is
stripped, so “Full name address@host.tld” in any variant will work.

Hope this helps,
Oscar

Hallo list.
I have problem with e-mail handling in Tracker. When I receive e-mail
response which is recognized as a comment of existing ticket, comment is
added to ticket, but author is always ‘admin’. Even if e-mail comes from
e-mail address of registered user my EGW.
Is it feature or bug? My be it is some problem in my configuration …

Thank you for answer or redirection.
JV

Oscar van Eijk

Oveas Functionality Provider
Zwaardenburg 63 – 3437 RJ Nieuwegein
T: +31(0)30 - 889 7812 – F: +31(0)30 - 889 9117
http://oveas.com – mailto:info@oveas.com

Oveas Functionality Provider

This SF.net email is sponsored by:
SourcForge Community
SourceForge wants to tell your story.
http://p.sf.net/sfu/sf-spreadtheword

eGroupWare-users mailing list
eGroupWare-users@lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/egroupware-users

Oscar van Eijk

Oveas Functionality Provider
Zwaardenburg 63 – 3437 RJ Nieuwegein
T: +31(0)30 - 889 7812 – F: +31(0)30 - 889 9117
http://oveas.com – mailto:info@oveas.com

Oveas Functionality Provider

JanVejvoda 2009-02-19 09:10:37 UTC #5

Hallo.
Sorry for long delay. I am back …

My problem resist.

Here is source of message. If my EGW read this e-mail, it will add comment to existing tracker entry, bud author is Admin. E-mail egwuser1@jan.lan.clever.cz is registered for user “User1 Account” EGW user.

#####################################################################################
Return-Path: egwuser1@jan.lan.clever.cz
Received: from localhost.localdomain (localhost.localdomain [127.0.0.1])
by localhost.localdomain (8.13.8/8.13.8) with ESMTP id n1J7jORL010671
for plcsupport@jan.lan.clever.cz; Thu, 19 Feb 2009 08:45:25 +0100
Message-ID: 499D0E14.9020309@jan.lan.clever.cz
Date: Thu, 19 Feb 2009 08:45:24 +0100
From: EgwUser1 egwuser1@jan.lan.clever.cz
User-Agent: Thunderbird 2.0.0.14 (X11/20080526)
MIME-Version: 1.0
To: plcsupport@jan.lan.clever.cz
Subject: Re: Bugs #2: testovaci problem
References: 085889e4424a4bffd4ce24384670737d@localhost
In-Reply-To: 085889e4424a4bffd4ce24384670737d@localhost
Content-Type: text/plain; charset=UTF-8; format=flowed
Content-Transfer-Encoding: 8bit

plcsupport@jan.lan.clever.cz napsal(a):

Ohlášní modifikoval(a) [admin] Admin Admin v 2009/02/19 08:44
Sledovací systém: Bugs
Kategorie: API
Verze: Development Version
Stav: Otevřené
Hotovo: 0%
Priorita: 5 - střední
Vytvořil(a): [user1] User1 Account
Přiděleno (komu): [user2] User2 Account
Shrnutí: #2 - testovaci problem
Tady je popis problemu…
Komentoval(a) [admin] Admin Admin v 2009/02/19 08:44:
komentuju to

Linked entries:
Bugs #2: testovaci problem
http://localhost/egroupware/index.php?menuaction=tracker.tracker_ui.edit&tr_id=2&no_popup=1
aha
#####################################################################################

tt_oscar:

Hmm… can you mail me the mail headers?
If you prevent the mail from being deleted from the server, you can
forward one either directly to me (with full headers), or to the list
with privacy information scrambled.
Oscar

On Sun, 2009-01-25 at 23:34 -0800, JanVejvoda wrote:

Thank you for reply.
I checked it again, but …
Ticket is created from e-mail sent by ‘user1’. E-mail is read by Tracker,
ticked #1 assigned to ‘user1’ is created. But if same user send a comment
to ticket#1, comment is assigned to ‘Admin’ …

tt_oscar wrote:

I wouldn’t call this a feature :-S
Are the tickets created by admin? If so, the incoming mails are clearly
not recognized. The email address from the enveloppe or any of the
headers From and Reply-To must match exactly with a known email address,
so if the known address is "j.vejvoda@clever.cz" and the mail comes from
"jan.vejvoda@clever.cz", no match is found (other info in the header is
stripped, so “Full name address@host.tld” in any variant will work.

Hope this helps,
Oscar

On Fri, 2009-01-23 at 05:23 -0800, JanVejvoda wrote:

Hallo list.
I have problem with e-mail handling in Tracker. When I receive e-mail
response which is recognized as a comment of existing ticket, comment is
added to ticket, but author is always ‘admin’. Even if e-mail comes from
e-mail address of registered user my EGW.
Is it feature or bug? My be it is some problem in my configuration …

Thank you for answer or redirection.
JV

Oscar van Eijk

Oveas Functionality Provider
Zwaardenburg 63 – 3437 RJ Nieuwegein
T: +31(0)30 - 889 7812 – F: +31(0)30 - 889 9117
http://oveas.com – mailto:info@oveas.com

Oveas Functionality Provider

This SF.net email is sponsored by:
SourcForge Community
SourceForge wants to tell your story.
http://p.sf.net/sfu/sf-spreadtheword

eGroupWare-users mailing list
eGroupWare-users@lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/egroupware-users

Oscar van Eijk

Oveas Functionality Provider
Zwaardenburg 63 – 3437 RJ Nieuwegein
T: +31(0)30 - 889 7812 – F: +31(0)30 - 889 9117
http://oveas.com – mailto:info@oveas.com

Oveas Functionality Provider

This SF.net email is sponsored by:
SourcForge Community
SourceForge wants to tell your story.
http://p.sf.net/sfu/sf-spreadtheword

eGroupWare-users mailing list
eGroupWare-users@lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/egroupware-users

Oscar_van_Eijk-3 2009-03-26 21:55:18 UTC #6

Yet another long delay
I haven’t been able to reproduce this problem or find an explanation for
it.
I did make change however that makes some more checks in order to find a
matching user, hopefully it’ll solve you’re problem.

The change is now in SVN.

Oscar

Hallo.
Sorry for long delay. I am back …

My problem resist.

Here is source of message. If my EGW read this e-mail, it will add comment
to existing tracker entry, bud author is Admin. E-mail
egwuser1@jan.lan.clever.cz is registered for user “User1 Account” EGW user.

#####################################################################################
Return-Path: egwuser1@jan.lan.clever.cz
Received: from localhost.localdomain (localhost.localdomain [127.0.0.1])
by localhost.localdomain (8.13.8/8.13.8) with ESMTP id n1J7jORL010671
for plcsupport@jan.lan.clever.cz; Thu, 19 Feb 2009 08:45:25 +0100
Message-ID: 499D0E14.9020309@jan.lan.clever.cz
Date: Thu, 19 Feb 2009 08:45:24 +0100
From: EgwUser1 egwuser1@jan.lan.clever.cz
User-Agent: Thunderbird 2.0.0.14 (X11/20080526)
MIME-Version: 1.0
To: plcsupport@jan.lan.clever.cz
Subject: Re: Bugs #2: testovaci problem
References: 085889e4424a4bffd4ce24384670737d@localhost
In-Reply-To: 085889e4424a4bffd4ce24384670737d@localhost
Content-Type: text/plain; charset=UTF-8; format=flowed
Content-Transfer-Encoding: 8bit

plcsupport@jan.lan.clever.cz napsal(a):

OhlÃ¡Å¡nÃ modifikoval(a) [admin] Admin Admin v 2009/02/19 08:44
SledovacÃ systÃ©m: Bugs
Kategorie: API
Verze: Development Version
Stav: OtevÅenÃ©
Hotovo: 0%
Priorita: 5 - stÅednÃ
VytvoÅil(a): [user1] User1 Account
PÅidÄleno (komu): [user2] User2 Account
ShrnutÃ: #2 - testovaci problem
Tady je popis problemu…
Komentoval(a) [admin] Admin Admin v 2009/02/19 08:44:
komentuju to

Linked entries:
Bugs #2: testovaci problem
http://localhost/egroupware/index.php?menuaction=tracker.tracker_ui.edit&tr_id=2&no_popup=1
aha
#####################################################################################

tt_oscar wrote:

Hmm… can you mail me the mail headers?
If you prevent the mail from being deleted from the server, you can
forward one either directly to me (with full headers), or to the list
with privacy information scrambled.
Oscar

Thank you for reply.
I checked it again, but …
Ticket is created from e-mail sent by ‘user1’. E-mail is read by Tracker,
ticked #1 assigned to ‘user1’ is created. But if same user send a
comment
to ticket#1, comment is assigned to ‘Admin’ …

tt_oscar wrote:

I wouldn’t call this a feature :-S
Are the tickets created by admin? If so, the incoming mails are clearly
not recognized. The email address from the enveloppe or any of the
headers From and Reply-To must match exactly with a known email
address,
so if the known address is "j.vejvoda@clever.cz" and the mail comes
from
"jan.vejvoda@clever.cz", no match is found (other info in the header is
stripped, so “Full name address@host.tld” in any variant will work.

Hope this helps,
Oscar

Hallo list.
I have problem with e-mail handling in Tracker. When I receive e-mail
response which is recognized as a comment of existing ticket, comment
is

added to ticket, but author is always ‘admin’. Even if e-mail comes
from

e-mail address of registered user my EGW.
Is it feature or bug? My be it is some problem in my configuration
…

Thank you for answer or redirection.
JV

Oscar van Eijk

Oveas Functionality Provider
Zwaardenburg 63 – 3437 RJ Nieuwegein
T: +31(0)30 - 889 7812 – F: +31(0)30 - 889 9117
http://oveas.com – mailto:info@oveas.com

Oveas Functionality Provider

This SF.net email is sponsored by:
SourcForge Community
SourceForge wants to tell your story.
http://p.sf.net/sfu/sf-spreadtheword

eGroupWare-users mailing list
eGroupWare-users@lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/egroupware-users

Oscar van Eijk

Oveas Functionality Provider
Zwaardenburg 63 – 3437 RJ Nieuwegein
T: +31(0)30 - 889 7812 – F: +31(0)30 - 889 9117
http://oveas.com – mailto:info@oveas.com

Oveas Functionality Provider

This SF.net email is sponsored by:
SourcForge Community
SourceForge wants to tell your story.
http://p.sf.net/sfu/sf-spreadtheword

eGroupWare-users mailing list
eGroupWare-users@lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/egroupware-users

Oscar van Eijk

Oveas Functionality Provider
Zwaardenburg 63 – 3437 RJ Nieuwegein
T: +31(0)30 - 889 7812 – F: +31(0)30 - 889 9117
http://oveas.com – mailto:info@oveas.com

Oveas Functionality Provider