[Tracker] How may I customize mail handling?

yamane 2012-05-21 01:08:34 UTC #1

On each ticket changes, the user receive an e-mail to show what was changed.
Is possible customize what info the user will receive?

E.g. I don’t like to send the information about the “Priority” to user.
How may I hide this information?

Thanks,
Renato S. Yamane
Brazil

Mario_Moder 2012-05-21 11:44:43 UTC #2

On each ticket changes, the user receive an e-mail to show what was
changed.
Is possible customize what info the user will receive?

E.g. I don’t like to send the information about the “Priority” to
user.
How may I hide this information?

For maximum flexibility we use "Do not inform about these changes"
option (at the bottom of the page, near the save and cancel buttons)
when we change minor things in the ticket mask. This way, the technician
can judge if the user has to be informed about the changes.

Mario

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yamane 2012-05-30 03:05:14 UTC #3

Thanks Mario, but I would like to hide some fields that is not necessary for my customer.
When I reply to my customer, I don’t like to send huge informations… The customer just need the reply and a few fields.
I need reply with a clean visual.

Thanks and best regards,
Renato S. Yamane
Brazil