Tracking System Limit Users

[berle]

Hi to everyone,

I tried seraching the forum but didn’t find anything that can help me.
What I wish to do but not sure if it is possible is to make it so that tickets in the tracking system are all private, but can be seen by all users of the same group.
I have tried all possible combinations but to no success.

Thanks in advance.

[bbegw]

Hi Berle,

honestly i have no idea, if that works for private tickets - never tried that.

In general you can restrict a queue to a group, so only users with the same group have access to the tickets. The group will be set automatically for new tickets to the primary group of the user. Never tested to combine that with “private”, but i guess, that this will not work! But anyway, why having it marked as private?

Birgit

[berle]

Hi Birgit ,

thanks very much for the answer.
As for the “Private” my idea is for users not to see other tickets based on groups.
I ask this because, the prblem is that the ticket system is going to be used by subcontractors that have several technitians, and they should only see tickets from theyr company. For the moment trought the user access I have manager to restrict edditing, but there is no option for vewing.

Thanks in advance.

[F1forHELP]

I had the same question. After much poking around I found that under Admin / Application / Tracking System / Site configuration, under the queues I creates / configuration I set the “set Restrict tracker items to staff and:Group” restrict to Creator.

I created a user group called client-tracker that only had access to the Tracking System.

Finally, I created a user account for each of my clients in the client-tracker group who can access the tracking system.

I logged in as the clients and tried to break out of my permissions jail and couldn’t. This might approximate the support site that EPL clients have access to.

Standard disclaimers apply.

Not sure how the guys at egroupware created theirs, but this worked for me.