Hello together.
EGroupware 21.1 is getting closer. The third pre-release has been published: Releases
Whoever can and wants to should test it. And of course give feedback 
Until the release, we will present new functions in webinars and lectures:
Next
Thursday, 15 April 2021 from 3.00 p.m. MESZ (planned 60 minutes).
we will hold a webinar on our extended “CTI telephony integration in EGroupware 21.1” of the EPL version.
The webinar will be held in German (sorry !!!) and registration is required. Here it goes directly to the registration:
https://www.edudip.com/de/webinar/egroupware-cti-integration-am-beispiel-von-placetel/1124198
But there is also information about CTI in EGroupware in other languages (English, French, Spanish (currently no Italian, sorry):
Website: CTI telephone integration
Blog: Announcement
CTI?
Computer Telephony Integration (CTI) describes functionalities in a software, in this case EGroupware, which supports users in organising telephone-based activities/tasks:
- Dialling from EGroupware
- Automatic opening of the contact/CRM view on call
- Busy indication in the status sidebar
- Phone calls in the calendar
- …
In principle, many telephone systems, even old ones, can be more or less connected to EGroupware.
For a deep and feature-rich integration, however, cloud telephone systems are the best choice for technical reasons.
We have created a generic connection, but are particularly good with the offers of our partner Placetel and also use these ourselves.
Best regards
Stefan
EGroupware Community Manager
