Upgrade 17.1.20190111 - new problem

prodesk 2019-01-14 12:12:39 UTC #1

Hi all and sorry for my little english
After today update i found a problem when print email:
Not all email, but the error message prompt after all print:

NetworkError: Failed to execute ‘send’ on ‘XMLHttpRequest’: Fail to load ‘http://(my address)/egroupware/json.php?menuaction=EGroupware\Api\Etemplate::ajax_destroy_session’.0

… try to reload page …

URL:http://(my address)/egroupware/json.php?menuaction=EGroupware\Api\Etemplate::ajax_destroy_session’

I’ve Egroupware comunity edition on ubuntu server 16.04 php 7.2.14.1

Everything goes fine before update.

I can read all email.

Strange thing: if i open email and then i try to print, in the preview the email text is empty.
If i print the email without open it, with rightclick, it take many time to open the email but the text appear.
In every case, after close the preview, the error message prompt.

Someone has idea ?

Pier

StefanU 2019-01-14 19:00:19 UTC #2

Hi Pier,

please check the webserver error log if this happens. Is there anything relevant there?

Greetings
Stefan

EGroupware-Italia 2019-01-14 20:25:58 UTC #3

Hi Pier,

As Stefan has already answered, the server log could be useful. Some action on the client side also would be probably helpful.

let’s try the usual suspect first: cache. Especially client side but also server side. It would therefore be useful to empty the temporary memory of both EGroupware from the Admin menu> Clear cache and register the hooks (Pulisci la memoria temporanea e registra gli agganci) and also clear cache of the browser in use. Opening an anonymous browser window to verify would help to exclude this cause or, if we were lucky, to confirm it;
the cross-origin in ajax: what is the host / fqdn / ip name you assigned to your egroupware installation? Are you using the same when you call the pages?
internet / intranet connection “hiccups” (ajax often fails due to network interruptions);
have you checked the upgrade and the various dependencies already with the post-installation check?

I hope that any of these suggestions may prove to be in the right direction. Server logs and browser inspector can of course speak more truth…

Elia

prodesk 2019-01-15 07:01:05 UTC #4

Hi Stefan and Elia.

Many thanks for you answer.
I’ve cleared cache in browser and many times in admin menu from Egw.
I’ve tryed also in different browser and different client PC (we have 10 client that use Egw) and theresult is almost the same:
With Chrome I open the email (NOT all email !!!), I launch the print and in the preview everything appears except the body…
If I close the window with the “X”, the error message appears, if I close with “cancel” the error does not appear
The same with anonymous.

With Edge I open the email, I launch the print and in the preview everything appears.
If I close the window with the “X”, NO error message appears, But … Edge is very very slow

The Opera browser has the same behavior as Chrome.

“host / fqdn / ip name” have the same configuration since I installed Egw a few years ago

I do not think there are hiccups on the connections, everything else works correctly, Egw works on the intranet where the company management system that is very sensitive to network interruptions also works.

@ Elia: Please: would you tell me how to test the upgrade and post installation dependencies?
@StefanU: Today I try to download the log and read any errors. I report on the post what I find.

Thank you very much for the support you are giving.

Pier

prodesk 2019-01-15 12:40:36 UTC #5

I looked in apache error.log but I can not find any serious errors, only php reports.

Besides, no error message at the time when the error occurred on the client

Thanks

Pier

RalfBecker 2019-01-15 14:01:05 UTC #6

Thanks for reporting the PHP Warning. It’s fixed now:

Thought that does not fix your Problem, which looks to me like a networking problem: client / browser could not send the request. Does that problem persist and is the web-server running?

Ralf

prodesk 2019-01-15 16:50:10 UTC #7

Hi Ralf !
I have arranged the file according to your directions.
As you say, the problem remains.
I also noticed a strange thing: when I open certain emails, even text only, does not display the body (as already mentioned) in the preview. If I close the preview with the “X” on the edge of the window, the error message appears. If I close with the cancel button, the error message NOT appear.
If I reopen the email and redo the print preview, the body in the preview also appears on the second attempt.

I do not understand …

The webserver has been working in an ubuntu 16.04 virtual machine for about 5 years. Until before the update 17.1.20190111 the problem had never occurred.
Of course during the upgrade of egroupware, php packages have also been updated

Pier

EGroupware-Italia 2019-01-15 22:46:27 UTC #8

Hi Pier,

@ Elia: Please: would you tell me how to test the upgrade and post installation dependencies?

I was referring to the “Check installation” (“Controlla installazione”) button in the setup main menu:

and the applications menu for apps and related db tables:

Istantanea_2019-01-15_23-41-52

Could not have nothing to do with the specific problem, which as Ralf mentioned seems network related at first sight, but I’d give it a glance just to make sure everything’s fine in there.

prodesk 2019-01-16 06:41:14 UTC #9

Hi Elia.
Ok Understand:
All it’s fine.

I do not know if you’ve seen my last post and the strange phenomenon that occorred:
Same email the first time in the print preview there is no body. If I open it a second time, the body is there.
If I close the preview window with the “x” window (in practice close the email) the error appears, if I close the print preview with the “cancel” button the error message does not appear.
If I close the email without the print preview open, there is no error message.

Esecuzione controllo installazione EGroupware
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Passed Checking PEAR pear.horde.org/Horde_Imap_Client (2.24.2) is installed: 2.29.15
Passed Checking PEAR pear.horde.org/Horde_Nls (2.0.3) is installed: 2.2.1
Passed Checking PEAR pear.horde.org/Horde_Mail (2.1.2) is installed: 2.6.4
Passed Checking PEAR pear.horde.org/Horde_Smtp (1.3.0) is installed: 1.9.5
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prodesk 2019-01-21 06:47:57 UTC #10

Ciao Elia
Non riesco a rispondere direttamente alla tua email, mi ritorna con un messaggio di "User not found"
Si ho fatto la verifica in “Gestione Applicazioni” e li risuta tutto regolare, la tabella ha tutte spunte verdi.

Hi Elia
I can not reply directly to your email, It return with a “User not found” message
Yes, I’ve checked it in “Application Management” and it’s all regular, the table has all green ticks.

Pier

EGroupware-Italia 2019-01-23 19:44:51 UTC #11

Hi Pier,
I will tell Stefan about the private messaging problem in the forum. Thanks for pointing it out.
I believe the problem is quite installation specific or client environment setup and from your description I can only think about network related issues at the moment. Just some things to check here and there, being that we don’t have access to your system: do you encounter this error only in the Mail app? Could you also check the email accounts tables (ea prefix)? Did you try to save your email settings again? Did you check with different browsers/browser versions? Sorry if some of these seem redundant or obvious but I always prefer asking…

korte 2019-01-24 12:44:58 UTC #12

Hi all,

It may be helpful: If you missed many upgrades before, do not upgrade right to latest version. Upgrade first to few intermediate version and finally the latest. Failing to do this can cause weird behaving or even inresponsive system.

StefanU 2019-01-24 18:16:57 UTC #13

Hi Pier,

to make that clear once again:

Have you made an update of your 17.1 or an upgrade from a version before 17.1 (e.g. 16.1)?
Is this a package installation or an archive installation?
Please explain how you did the update.

What’s the address?:
gest.cortizootecnici.it
Is it real? I can’t reach it.

Basically, you can also upgrade directly from very old versions. The upgrade then goes through the individual upgrades one after the other (database updates). This will be logged and you can see where there are problems.
Usually this works. If there are problems, try to solve them first.
I have also brought old 1.8 directly to the 16.1 and 17.1.

Stefan

korte 2019-01-25 00:34:09 UTC #14

Hi StefanU,

many times experienced problems even under 17.xxx upgraded direcrly from 201808xx to 2019latest, the result was only menus, but it was impossible to enter to any menu. downgraded back and added a few step and it worked.

üdv,
Körte

jan. 24. dátummal, 19:27 időpontban StefanU reply@help.egroupware.org írta:

prodesk 2019-01-25 06:52:59 UTC #15

Hi Stefam !

I do not remember exactly but since version 9 I run all updates every time they are released

I always do all the updates, so I had version 17.1 since it was released.
The upgrade are via apt-get update/ugrade from ubuntu console.

gest.cortizootecnici.it it’is only reachable from the internal network, I have not made it available outside our LAN

If you need further information, do not hesitate to contact me.
Thanks for your help

pier

EGroupware-Italia 2019-01-25 09:30:42 UTC #16

Hi Pier,

Just wanted to let you know that if you’d like your system to be directly examined, you may use EGroupware support tickets. You may do that on EGroupware’s official website at https://www.egroupware.org/en/egroupware-support/ or if you prefer/need italian language based support at https://www.e-groupware.it/supporto/

Elia