Issue regarding custom application loading on mobile

vishakha 2021-09-22 15:02:41 UTC #21

It’s the archive installation and I have the status app installed

vishakha 2021-09-22 19:09:22 UTC #22

I also tried to install your “Example” custom app from git and the same thing happens with that too

Maybe that will give you the reproducing scenario

By default mail application runs, only when you select your custom app and then logout, start a new session with the custom app, it stalls

RalfBecker 2021-09-22 19:24:16 UTC #23

Not sure what you’re talking about: I wrote you that we found and fixed the problem.

Did you apply the patch and does it work for you?

Ralf

vishakha 2021-09-22 19:29:55 UTC #24

Sorry, I applied the patch and it didn’t work. So just to give you a reproducing scenario, I tried the “Example” app on mobile

vishakha 2021-09-24 17:07:40 UTC #25

Can you check in the example app which was created as a demo by you guys for custom application. I saw the same issue with that application.

hadi.nategh 2021-09-27 09:40:12 UTC #26

Hi Vishakha,
I am not able to reproduce this issue on any app including the Example app. You mentioned that you’ve applied the patch on your instance already, now the question is, do you have minifying switch off on your instance from Admin=>site-configurations? Because only applying the patch at fw_base.js won’t help if your minified source is not update with my changes.
Please provide more information including JS console error.

Best regards,

vishakha 2021-09-28 14:28:01 UTC #27

Do I need to turn it on ?

Here’s the list of applications I have

Just sending this in case I’m missing something.

For the errors just getting this in console

JDlugi 2021-09-28 14:47:46 UTC #28

Do I need to turn it on ?

Disable -> yes - for your patch testing purpose

vishakha 2021-09-28 15:43:44 UTC #29

Okay, I did that, nothing changed

Even upgraded to the latest maintenance version, but no luck. Still stalls the application. Pretty sure something is missing since the “Example” app also behaves the same way, all other apps work fine. By default on mobile it shows mail application.

Any other default app settings or permissions to check for on mobile, because it only stalls the app when it’s the default app in the next session on mobile

vishakha 2021-09-30 21:12:52 UTC #30

Maybe there’s difference because of archive or docker installation and that’s why you are not able to reproduce. After installing the Example app, it struck me that there must be something that is missing maybe in the config or something else that is stalling the application as it’s not just my own custom app.

By default when I open the app in a new private session, it opens the mail app, I was going through the settings to check what’s missing, but nothing is there.

Apart from this error “Promise rejection NotAllowed Error” there isn’t any error in the console.
Can you guide as to what steps need to be checked or possible fixes, using it on mobile is quite imperative to us

Thank you

RalfBecker 2021-10-01 06:49:50 UTC #31

Only option I see to get this fixed: you buy some support budget, so Hadi can debug it on your instance:

Ralf