Problem with account addressbook

[prodesk]

Today I’ve Upgraded to 17.1.20171129 and now i’ve a problem with email: when i write in a recipe box it seems that look/search only in address books and don’t look in the accounts like before the update.
What happens ?
Is there a new setting ?
Where can i setup in which address books the recipe box search ?

Sorry for my little engish

Thanks in advance

Pier

[hadi.nategh]

Hi Pier,

Seems that we have a new bug with addressbook-> preferences -> Hide user accounts setting. As a work around you may switch that preference to Show active accounts, until we get this bug fixed.

Thank you for reporting it.

Best regards,
Hadi Nategh

[prodesk]

Hi Hadi.
Thanks for your answer.
Yesterday evening i’ve upgraded to 17.1.20171130 and it seems to work but not on every accounts … i think is my configuration problem …
Meanwhile i’ve set the preferences like your sugestion.

In this days i’m working to implement the Tracking system and i’ve another problem: when i open a ticket and go in Detail tab, near the label “Assigned to” and “Group” don’t appear nothings. It’s normal ?

By

[StefanU]

Hi Pier,

please open for an new problem an new thread. Otherwise, no one out there will react.

And:
If an answer solves your problem or if you tell us the answer in your own post, please mark the answer as solution. I have described how to do this:

User manual Forum

This helps me and everyone else to keep track of things. Thank you.

Greetings
Stefan

[prodesk]

Hi Stefan. Ok. Now open i open a new thread.
Thanks