System Performance went down with 19.1

adnanbutt050 2019-10-11 13:53:09 UTC #1

Dear,

I upgraded Egroupware to 19.1 almost two months ago. From the past two or three weeks, the system performance is really bad it took more than 15 seconds or more time to load any page. Sometimes I even have to completely reload the page and log in again. It’s not working efficiently as earlier. Anyone other facing the same performance issue.

Kind Regards,
Adnan

StefanU 2019-10-12 15:05:29 UTC #2

Hi Adnan,

I maintain 3 installations. Two on 19.11 and another one on 17.1. Never could I notice such behavior.
So this doesn’t seem to be a general problem.

A few questions I can think of:

Did that start after an EGroupware update?
Does the system have enough reserves (RAM, CPU, hard disk)?
Can the system resolve its own name correctly (DNS problems would be typical)?
Does the problem only occur in-house or externally?
Which browser do you use? Is this similar with other browsers?
Have you looked at behavior with web developer tools (browser) (network)?
Have you ever restarted the server? Does anything change after a restart?

Regards
Stefan

adnanbutt050 2019-10-14 06:40:09 UTC #3

Hello @StefanU,

Sorry for late,

The performance problem arises after the update the previous version 17.1 working really smoothly.

Yes, the system have enough resources.

No DNS Problem.

occur externally and in-house.

Using Google chrome, mozila as well as opera facing the same problem.

I got this error when I checked the Network tab under the developer tools. I think so there is a prblem with the rocket chat its not properly setup in our system. Is there any option than I can disable rocket chat from my Egroupware.?

Screenshot from 2019-10-14 08-21-55

Restarted the server several times but performance didn’t met.

Kid Regards,
Adnan

StefanU 2019-10-14 07:40:53 UTC #4

Hin Adnan,

if you are not using Rocket.Chat at the moment, the first thing you can do is to revoke the execution rights of Rocket.Chat from the users:

Then let’s see if anything changes.

Regards
Stefan

adnanbutt050 2019-10-14 07:47:16 UTC #5

Hello @StefanU,

there is no default tab under the Admin panel to revoke the execution rights of any application from the users.
Screenshot from 2019-10-14 09-44-38

StefanU 2019-10-14 07:49:07 UTC #6

User groups!..:

grafik

adnanbutt050 2019-10-14 07:53:50 UTC #7

Deleted rocket chat but now I got these errors under Network Tab.
Screenshot from 2019-10-14 09-10-48

StefanU 2019-10-14 07:57:08 UTC #8

You probably still have Rocket.Chat? Maybe through the admin group.

What about a user who definitely has no rocket chat? Does the user have performance problems?

Stefan

adnanbutt050 2019-10-14 07:58:55 UTC #9

Deleted means revoked execution rights for the user to run rocket chat.

StefanU 2019-10-14 08:03:26 UTC #10

That’s what that means. The user therefore has no
grafik
any more?

Stefan

adnanbutt050 2019-10-14 08:04:42 UTC #11

Yes, now the users doesn’t have this rocket chat button.

StefanU 2019-10-14 08:10:36 UTC #12

After deleting the caches, new login…

Stefan

adnanbutt050 2019-10-14 08:19:26 UTC #13

Now every user has better performance than earlier.

StefanU 2019-10-14 08:21:23 UTC #14

Then watch this for a few days now. Then you should assign Rocket.chat again and look again. If it gets worse again we have to look for the cause. This has to work…

Stefan

adnanbutt050 2019-10-14 08:29:13 UTC #15

Perfect, Thank you for your support. I will let you know about the system performance after few days.

StefanU 2019-10-30 19:36:53 UTC #16

Hi Adnan,

has it gotten better?
As a comparison you could also try a test instance at our data center…

Regards
Stefan

adnanbutt050 2019-11-11 09:05:16 UTC #17

Hello @StefanU ,

Really sorry for late response, actually I was sick, yes the performance is much better as compared to the earlier.

Thank you for the offer to test an instance at your your data center.
Kind Regards,
Adnan

StefanU 2019-11-16 21:13:05 UTC #18

Hi Adnan,

I hope you’re well again.

If the speed is OK now, please mark the topic as solved.

Regards
Stefan