Hello, I have finally diagnosed an error that was plaguing my egw instance for some time. I have replicated the issue in both 16.1 and 17.1.
I have stepped through multiple iterations of deleting the activesync profile on the mobile device (multiple) and in egw as well as recreating activesync profiles and updating passwords.
Based on my diagnosis it would seem if an account has multiple mail identities defined the below errors appear. After removing all but the standard identity, the issue is resolved.
Apache Error Log
[:error] [pid 14396] [client] EGroupware\Api\Mail\Account::get_default1546 Error no Default available.No session password available!
Esync Log
[ERROR] [XXXXXXXXXXXX] AlterPingChanges() Error happend in mail No session password available! blocking for 1920 seconds for Instance=example.com, User=XXXXXXXXXXXX, Device:xxxxxxxxxxxx
egw-esync-error.txt (2.9 KB)
I’m happy to test, now that I know how to replicate.
Kind Regards,
Randy
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